Bank of America (Drive-thru Service Only)

3 3

Well first of all let's start with the issue of closing at 4:00pm in the evening doesn't make it easy for some of my employees to cash thier checks after work, which leads them asking to get off earlier.. Second what is the deal with customer service ? When I go to this location every time the employees inside have a completely bad attitude.. And last of all if you close at 4pm and stop cashing they're own checks at 3:30pm why not post that so people don't rush to get off work only to find out that they don't want to verify the check. Could cause issues for people who have a deadline to pay bills or whatever else.. All in all I think that this location could use some customer service training

ps4 gamerz

I went today to this bank location to solve some inactive problems with my account and to open an account for my mother !! They lied first and said false things to me .. then I drove in again they said it's 3:30 pm we have to schedule you another time not today.. we can't help you .. I was so disappointed with the horrible service and the wait time and the gas that I've wasted without any solution or opening a new account!! I wish we had the employees which were working at that branch before COVID pandemic.. I don't advice anyone to visit this boa branch.. they are lazy, false management, helpless and hopeless workers and managers!! And I'm going to report this branch everywhere I could! Regards.

Sierra Janae

Very rude. No customer service. Not sure her name but it was some black lady who does NOT need to be working there. Never have I delt with such disrespect.

David Bernal

Tried to get a question answered. No one to answer my call. I spent 22 years in retail so I somewhat have experience in this field. Every location is pushing for me to go online to schedule an appointment to ask one question. It seems like I am trying to make things easier for the bank and not the bank trying to make things easier for me. Who’s providing the customer service here? Who’s the customer?