Texas Roadhouse

belindabrooks1963

Ordered online, stated the time of arrival, got there and the food wasn't ready. Then they texted back "couldn't find you, text here and to go spot number. We texted what they stated and still no one came out until 20 min later. First, they did NOT come out the first time. Secondly, when they came out with the food the order was incomplete. No extra barbecue sauce, no extra salad dressing and no creamy gravy for the pork chops. So why did my husband have to go up to the window and wait ANOTHER 10 minutes? The ribs were dry. The house salad was not fresh. The mac-n-cheese was made from a Kraft macaroni and cheese BOX. You can tell. Look at pics.

Karen Dowdy

Always enjoy TR but today wasn’t our day! Seated w in 15 min w rolls-no butter (had req regular). Tea was brought to table promptly but no straws, no small plates for rolls, no napkins, no silverware. We req from waitress-received ea (individually) over 10-15 mins. Rolls were cold so brought more. Placed order-Bloomin Onion, ribs and kabob-med rare. Salads brought to table first-NO appetizer yet (onion)?? We asked waitress to check-never arrived. Finally she came back-said “onion wasn’t ready bc only one fry cook but food was ready to bring out. Did we still want onion”? “Yes but w no charge”. Worst onion ever! Overcooked and unable to even separate to eat. Wasted! Our meals arrived. As you can see in pic, my med rare kabob was burnt (pic does not do it justice). At least half I could not stick a fork in. Baked potato was soft only in center. Never did get sour cream. We asked for manager who first said “they just left the kabob on too long” as if eat it anyway. No. “Then do you want us to re-do?” “No bc husband almost finished eating his ribs by now.” Manager again acted as if I should eat it-clearly no way. He said he’d adjust ticket. When ticket arrived, the kabob was “half price”. We req to see manager again and he said “you told me you were going to eat it”. NO I DID NOT! Said he “must’ve misunderstood”. Again told him I ate 4 bites-I didn’t come to eat burnt steak! Said he’d “talk w cook bc not first complaint he’d gotten re kabobs”. We were never ugly-tho told him this was worst visit ever. The kabob was credited on next ticket. I had asked for tea refill while all this was going on. Waitress slammed it on table and kept walking. Husband went to restroom-floor was slick w grease around BR/dirty dish area. We had mentioned when we went in that floors were nasty-spilt butter in floor at roll area, walkways to table scattered w food and litter. Sorry to say it’ll be a long time before we return!

Sherry R

Stopped in for a ToGo order right when they opened. I would have loved to give a 5 star review because I mainly stopped there for their rolls (which are amazing). Unfortunately, it took a while just to get someone to take my order. I was a little hungry, so thought I'd get something small...a side of mac & cheese. What a disappointment! I can't believe I paid $4 for this small cup of cold mac & cheese that looked and tasted exactly like Kraft from a box. You would expect something better from a restaurant. I waited 25 minutes for my rolls and cold mac & cheese. Seems like a pretty long wait, considering nothing had to be prepared! I had asked for a 1/2 dozen of rolls and was charged and given a dozen. I tried to show military ID for discount at checkout & that didn't work out either. Very disappointing visit.

Eddy

No matter the state, same great Texas Road House. Came here on the holiday weekend. Hostess did a fabulous job managing the crowd and got us seated. The prime rib was gourmet restaurant worthy. It is officially my new favorite. Will definitely return. Very clean and professional establishment with attentive servers.