Owens Funeral Home

Doc Jordan

My brother-in-law died of a heart attack at age 50, it was sudden and shocking and heartbreaking. The family had heard about Owens Funeral Home, so that is where they chose to have the funeral service. Plus it was a convenient central location for everyone. From the very first greeting, the woman in charge (?) was rude, cold, and just overall insensitive. I could not believe it. My brother-in-law's wife had to deal with the paperwork and payment, etc, while I watched the Rude Lady speak to her with such a cold tone and kind of nasty, that was my observation. I almost said something, but I saw that my brother-in-law's wife was already so fragile and just wanted to get the paperwork over with it and go home so she could rest. I thought about going back and speaking to the Rude Lady in person, because her behaviour was just plain UNACCEPTABLE. How can you treat families who are GRIEVING, and so vulnerable, in such a rude, heartless manner??? the Rude Lady's speaking tone was HARSH as she asked for the payment in full. I honestly wanted to tell her off!!! I did tell everyone and their mother about this horrible interaction and told them DO NOT GO THERE. ONE POSITIVE thing.... the actual service was OKAY. I was helping the family organize everything before the service began, and the staff who were assigned to help with the service, were nice people. They were actually helpful and nice. So that was the one positive. But the Rude Lady, and getting all the paperwork/payment done (which took almost 2 hours) pretty much ruined it for me. I will not recommend this funeral service to anyone.

Anthony Franqui

Absolutely one of the worst experiences I have ever had in my life. Owens came highly recommended for their service. My grandmother recently passed away and want to be buried in her hometown in the South. We went to Owen's for this service to communicated with the director we reached out to in the South as well (as highly recommended). They moved the process through pretty quickly, but when we reached the destination funeral director, that's when things went quickly down hill. He informed us that the body had arrive recently and was disfigured. Against the Southern directors advice, we demanded to see proof and that is now seared into my brain forever. They stuffed my grandmother into a space far too small for her, there was massive amounts of leakage, and the body work contorted her body in a way that left her looking like a different person. Needless to say there was no way to view the body during her service. When we reached out to Owen's he immediately made disparaging remarks about my grandmother's weight and proceed to insult the Southern funeral director as country and unprofessional. He went as far to call the director to do so directly. We reached about compensation for this service not being fulfilled and he went on a frothing mad tirade. Insulting us, my grandmother's hometown, my grandmother's weight directly to my mother's face. He then monologued about how he is world renowned and that he has documentaries coming out about the funeral home. Completely unhinged! STAY AWAY! There are far more funeral homes (black owned) in Harlem that will treat you and your loved ones with respect.

tiffani jones

I wouldn't recommend this place to anyone!!! Our family was so devastated and heartbroken after reviewing our loved one in the casket!!! He looked horrible. He was 24yrs young and his youngest brother said the image won't leave his mind. Our family wants to know what happened. They are only willing to speak to the father or cousin who handled the arrangements. His older brother stood over him and letting him know that the funeral home did him wrong. I never in all my years seen anything like what they did to our loved one!! When I called the receptionist was very pleasant. I called back and whomever the gentleman was who answered was definitely not compassionate and definitely rude!!! DO NOT USE THIS PLACE IF YOU WANT PEACE AND COMFORT

cheryl birkett

My nephews grandmother changed everything to his name when he was born. JUST WONDERING WHO SIGNED THE PAPERWORK??? HE DIDN'T. HIS GREAT-GRANDMOTHER WAS HIS PERMANENT LEGAL GUARDIAN SINCE HE WAS 3 DAY'S OLD. NO DAD ON BIRTH CERTIFICATE. HIS GRANDMOTHER AND TOLD ME AND HIS GRANDFATHER EVERYTHING WAD IN HIS NAME.