Forward

Luca SdC

Scammers, be careful to the surcharges!

Jason Noble

A painful review to write, because I absolutely loved my physician from Forward. Nothing in the actual IN-PERSON experience at 555 Madison or the NoMad location was ever bad at all. I feel horribly for the wonderful physicians who work for this soulless, ghoulish, bot-like, subscription based “concierge” business based out of California. I finally fired this absolutely inept organization, solely because their outsourced “care team” is a cold, bot-like, disorganized, completely patient UN-centered group of likely recent 20-something Silicon Valley business school freshly-minted MBAs who don’t know the first thing about patient management and healthcare management. I was patient and gave them many, many chances to stop bungling basic, important items relating to timely, patient-centric care. They failed at every turn. (And I have all the chats screen-saved if anyone wants the receipts). Their bot-like, outsourced “care team” doesn’t communicate with the excellent physicians at 555 Madison. They also have no way of communicating with outside orgs except if you pester them for days to “fax” (hello, 1993!) your basic medical records to specialists whom you’ve had to sort and organize on your own due to their ineptitude at follow up. They also don’t follow up on important, time-critical items that need time-sensitive follow up like timely scheduling of referrals to specialists. In addition, the “on-call” people 24/7 are NPs who only review charts in a cursory manner before giving a diagnosis that somehow doesn’t get back to your actual primary physician at 555 Madison. In short, the entire ecosphere in which this BUSINESS VENTURE is built upon is designed to discourage patients who actually need timely care from getting it. I wasted hours of my day asking for a simple “permission” to come in to take a flu shot earlier due to a schedule change in my own schedule. No one on site checked the bot messages. The bots don’t call anyone. The bots just “reach out and circle back…” and whatever California lingo they want to use that is ineffective nonsense that means they’re deflecting and hope that you’ll go away. I was one of their first paid subscribers in NYC. When I wrote in to cancel tonight, they didn’t even ATTEMPT to retain my “business” as a patient. You know why? I actually ask them to do their jobs. I’ve had numerous rude, insensitive, snarky, clearly-written-by-a-smirking-20-something-MBA-grad responses from their “care team.” I could’ve invested the funds I paid to Forward, gone to a teledoc, visited a random CITYMD, or gotten vaccines and immunizations at CVS with much better and easier communication. Sadly, I will now lose the outstanding physician I had. I hope he opens up a real concierge practice of his own, as I would definitely become a patient if it were free of the Silicon Valley Bots. So long, Forward.

Luisa Caro

It's refreshing and reassuring to finally have found a group of Doctors that take the time to really listen to what I am saying, and listen to what I am not saying but tests are showing. A very proactive approach to healthcare. The Care Team is available to assist in all your needs. I'm very happy that I found the Forward group.

Peter Basica

Glenn, my Forward doctor, took an hour on our initial visit. He asked questions and listened. This used to be standard operating procedure 60 or 70 years ago when the family doctor knew their patients. In today's medical world this is unheard of.