The Fix - Phone Repair, Tablet Repair and Accessories

Samaria Hines

DO NOT I repeat DO NOT take your device to this store. I took my iPad Air for screen repair and was charged 200 dollars. I picked up the iPad and it seemed ok. Literally 2 days later the iPad had a line going down the screen and it no longer worked. The screen was pressing buttons on its own, opening apps on its own, etc. I called the store and they told me that the line was caused by pressure or damage of some type. The iPad was barely used for those 2 days and mostly just sat on our dining room table. No damage, was done to the iPad. (Looking at other reviews I see other people have had this same problem! The material used is cheap and damages literally so easily). I was told by the “store manager” that it could not be covered under the warranty because of the pressure line. I was changed another 120 dollars for a new screen. I picked up the iPad and they had the touch ID from the iPad taken out and was in a plastic bag! They said they tried several screens and couldn’t get the Touch ID to work! That I could bring it back and they would attempt to put the Touch ID back into the iPad. What?!? Then upon getting it home I attempted to put the iPad in its case. I applied basically no pressure just to put the iPad back in its case and the screen cracked under my thumb! I have owned several iPads and I have NEVER had a screen crack by simply putting it in its case. I immediately called the store. I was told it was my fault I should have heated the case before putting the iPad in to make the case more malleable. I have NEVER needed to do this. I was not applying excessive pressure. I’m fact I did something similar to our other iPad in the house and of course it didn’t crack! I told them the screens they are using are cheap and lot of good quality. I was told there was nothing they could do, that I would need to pay ANOTHER 200 dollars to get it fixed. I took my iPad to Apple and they told me that the screen placed on was cheap. There is no reason it should have cracked under my thumb. And then then the iPad stopped turning on! Now I have paid a total of 320 and my iPad is in worse condition then when I brought it. It won’t turn on! The Touch ID doesn’t work! And they will do nothing to help. I asked to speak to the owner and was told “he doesn’t want to get involved”. What?!? It’s your store why would you not want to get involved. They don’t stand by the quality of their product and they will not help. They will always have an excuse as to why the warranty can not be used. I’ve seen this same complaint on other reviews. DO NOT GO TO THIS STORE.

GIAN PAUL FERNANDEZ-LOPEZ

I went with my fully functional phone to repair the screen and they gave my phone back with the new screen but the motherboard of the microphone and face recognition damaged. The worst part is that they wanted me to pay for it and it’s 120 dollars for something they broke.

Jimmy Lane

A little pricey but good work.

purposed patience

They do not fix iPads well. I’ve spent a lot money on iPads due to my son having autism. It’s his communication devise. It’s horrible service and the staff doesn’t understand English well.