Hotwire Communications

Hi Chris, The cost of adding Hallmark Movies and Mysteries depends upon the community you live in, and the service packages offered there. If it is offered at your community, it will be part of the Digital Premium package or higher. To find out the exact cost, and if it's available in your community, please contact our service team at 1-800-355-5668 or visit www.gethotwired.com and click on the blue chat button in the bottom right corner. -Grant, HWC Social

Hello Bob, At this time we do not carry the Smithsonian Channel. Thank you for letting us know your interest! We have added the request to our customer feedback and will investigate the possibility of adding the network to our channel lineup in the future. -Grant, HWC Social Team

That will depend on your HOA contract, Hotwire only provide service in HOA and Commercial communities

It's the brand of wifi router Hotwire uses in homes

Hello Thomas, Thank you for your interest in the channel. At this time, there is no plan to add the ACC Network to our programming lineup. -Grant, HWC Social Team

You need to be more specific

Hi Cathleen, Since we provide television service to customers across the country, each property is unique and has its own channel lineup. We recommend logging in to your community portal at www.gethotwired.com and clicking on the “Channel Lineup” tab on the left-hand side for the full list of TV channels based on the packages your community receives. This Channel Lineup can also be accessed by downloading the Hotwire Fision app. Hotwire Fision App - Google Play: http://bit.ly/2Mo4Yov Hotwire Fision App – Apple: https://apple.co/2OwFsjI Best, HWC Social Media Team

Hi Maria, If you haven't been able to get on the line with a customer service representative by calling our 1-800 number, please try using the LiveChat feature on gethotwired.com or on the Hotwire Fision app. -Luke, HWC Social Team

Hi Michael, Channels differ depending on the property. If you'd like to find your channel list, go to www.gethotwired.com and login to your account. If you click on the left side where it Channel Lineup, you'll get the full listing of TV Channels at your property. -Grant, HWC Social Team

Hi Carol, No, Spectrum is another Internet Service Provider who is not affiliated with Hotwire Communications. -Grant, HWC Social Team

Hello John, The rate of HBO varies by region. To find out the rate in your area, please call 800-355-5668 to speak with a Customer Service Representative who will be happy to answer your HBO billing question. Or if you prefer to chat online, visit www.gethotwired.com and click on the blue chat icon in the bottom right corner. Be sure to have your account information ready when you contact us. -Grant, HWC Social Team

Hi Tom, We've received this request from customers in the past, and will add yours to our list. While we are always actively looking for new networks to provide to our customers, at this time there is not any known plans to add the network to our line up. We will continue to monitor interest for this network and will let our customers know of any changes in the future. -Grant, HWC Social Team

Hi Gregg, Customers in the Naples area can return their Fision HD set top boxes to the local office at 1467 Rail Head Blvd, Naples, FL 34110. Or if you're located in Bonita Springs, you can return the box to 26800 S. Tamiami Tail, Suite 150, Bonita Springs, FL 34134. If you need any additional assistance or have further questions, please visit www.gethotwired.com and click on the blue chat icon in the bottom right corner or call us at 1-800-355-5668.

Hello, Here are instructions for blocking anonymous calls on your Fision Voice line: ANONYMOUS CALL REJECTION Automatically reject calls from callers who have blocked their number from being displayed. Dial *77: to Enable Dial *87: to Disable For more tips and step by step instructions on how to use your Fision Voice services, please refer to this instruction sheet at https://gethotwired.com/documents/Fision_PhoneFeatures.pdf -Grant, HWC Social Team

Hi Heather! We'd love to help you figure out the issue. Please email us the following information so we can get someone connected with you: (1) The name of the property in which you live (2) the name associated with the account and (3) the best contact phone number. Thanks! - The Hotwire Social Media Team

Hi Kevin, Here's a quick summary for you: The "2.4G" and "5G" numbers in Wi-Fi are radio frequency bands. 2.4G is short for the 2.4GHz band, and 5G is short for the 5GHz band (roughly 5.1 to 5.8 GHz, with some gaps in between depending on the country and regulator agency). In a nutshell, the 2.4GHz band gives you longer range, whereas the 5GHz band offers more channels that are less likely to be polluted with interference. Hope that answers the question for you! -Grant, HWC Social Team

If it is a beep, your backup battery may need to be replaced. The battery pack will have a red light if this is the case. I think the beep occurs about every 15 minutes.

Hi Vicki, Josh gave a great answer about basic recording functionality with the remote! You can also press the Guide button and use the on-screen guide to set a TV recording. Use the arrow buttons to highlight the show you want to record, press OK, and then in the list of options, you should see Record. Highlight Record and press OK, and some recording options will appear, including setting a series recording. If you set it as a series recording, you will be able to record any new episodes, all episodes, or just the episode that's about to air. Once you've selected the recording options, hit Confirm and you'll be all set! If you have any further questions, you can always reach out to us by phone at 800-355-5668 or by using the web chat at www.gethotwired.com and clicking the blue chat icon in the bottom right corner. -Grant, HWC Social Team

Hello, When installing an app to a smart television, the instructions will vary based on the model and brand of Smart TV you own. Instructions for installing on Samsung Smart TV's will not be the same as Panasonic Smart TV's or Sony Smart TV's. In general, check the Smart TV remote (the one that came packaged with your Smart TV when you bought it), and look for a button that says "Apps" or "Menu" and then click through to "Apps". If there's a search option, search for Netflix and follow the on-screen prompts from there regarding installation and setup. For the best help, you should contact your TV manufacturer for step by step assistance with installing Smart TV Applications. -Grant, HWC Social Team

Hi Robert, Favorites is a box specific function and must be set up individually on all of your set-top boxes. If you need help, you can watch this video with instructions on how to set up Live TV Filters and Favorites: https://www.youtube.com/watch?v=98Yn8SngyiA or you can visit your properties on-site dedicated account manager, who will happily take you step by step through the set up process. -Grant, HWC Social Team

What property are u in?

Just give Hotwire a call and they will start the porting process and take care of LOA

No just go to your netgear app and follow insturctions you should be alright

You can communicate to your property office or call Hotwire Customer care, they will ne happy to help you.

If you are a researcher, then stop by to the office they will be happy to help. You can find your info online too...or customer care can be contracted and they will be able to help you by letting you communicate with proper personnel.

Yes, as long as your community is provided with Hotwire.

Best option would be to speak to your property manager to determine telecom providers in your area.

You can communicate with customer care..

As far i know, yes. But you can always go to the office located in the property of Villagewalk to ask