United States Postal Service

C. J. Lee

I want to thank the people who work at the Potomac Falls Post Office for their willingness to help me. I couldn't open my mailbox on Saturday 9/24/2022 all of a sudden (the mailbox lock was working as recent as Tuesday 9/20/2022). I was expecting important documents from my insurance. So I called my local post office (the Potomac Falls Post Office). The lady helped me initiate the inquiry and alerted the mail carrier about the problem. The mail carrier troubleshooted the lock with me on Saturday, but we couldn't find anything wrong with the lock. It appeared that the lock has been changed even though I didn't request the change. I called the post office the following Monday 9/26/2022, and the gentleman helped me check the records and came to fix the lock the same morning! I got the problem resolved so fast, even my HOA manager was surprised. I am sooo grateful for the friendly and kind people at the Potomac Falls Post Office!

Kris Dyer

As others have posted, this is the worst run post office. they delivered a package of mine to another apartment building, that person kept it and I am out 200.00. Postmaster does not care, is rude and condescending. Today, I received a package for someone else

Rachel

I had trouble with the formatting of an address I needed to send a package to. Everyone I spoke with was very helpful and professional and ultimately made sending the package a painless experience.

Emory Henderson

I wish I could give 0 stars. They lost my passport. THE USPS LOST MY PASSPORT. Even after I bought priority mail and insurance. They lost it! How the heck does this happen. To make it better, the RUDE manager at the Potomac Falls Post Office told me it was "my problem." He wouldn't lift a finger to help. Even after getting the OIG involved, nothing happened. No one the USPS is going out of business. It should!