Quest Fine Jewelers

Kyle

Very kind and patient staff. Their selection is impressive and have competitive prices.

Micah Hotz

So many nice things that I can say about Yasmeen!! She did awesome helping me, a very simple man, understand the many qualities of a diamond and helped me build my engagement ring! She was patient and very very knowledgeable! She made process very smooth for myself and carried herself as a true professional! Btw, my Fiancé said “yes” and loves her ring!! Thank you for everything, Yasmeen!!

Brandon Bell

Very friendly and welcoming environment. It was my first time buying a really nice piece of jewelry and Allison was super informative and a pleasure to work with!

David Tran

I had been doing a lot of engagement ring shopping with my girlfriend (soon to be fiancé <3), and she settled on the Secret Garden offered by Brilliant Earth. Unfortunately, or maybe fortunately, BE was pretty awful in terms of getting back in a timely manner as I was operating under a fairly tight timeline, as well as being very vague with their answers. At BE, we had wanted to customize the ring a little, but since none of the work was done on site, the specialist that helped us in-store would always say that they would talk to the custom design team and someone would reach out. Plot twist - they never did. That, combined with just doing some review searching on Brilliant Earth led me to search for a more local shop, and boy, am I glad I went with Quest Fine Jewelers! In no particular order, these are the things that Quest did that were so much better than what BE offered. 1. Let's start with the price, since that's a common concern - did they charge more? I'm happy to say that, NO, they did not, and in fact, they actually were able to not only give me an estimate for the custom ring we wanted on the spot, but they were actually able to beat Brilliant Earth's price! When we were shopping for the diamond as well, they had a few different options on-hand already, but I mentioned the specifications of the diamond that we had put a deposit on at BE and the representative that helped us (shoutout to Yasmeen!) said that she would try and find a diamond that matched those specs and she would try and get it for us at the same price. I believe it was just a few days later that I heard back from Yasmeen, and lo and behold, not only was the diamond a teeny bit bigger (every .01 carat counts, right?), but it pretty much contained the same attributes of the other diamond at Brilliant Earth and was slightly cheaper! 2. Service - I honestly can't say enough good things about the experience I had with them. Yasmeen and Randa are absolute rock stars! I think one of the most important things I valued in my interactions with them was the constant feedback and input they gave, but at the same time, they understood that there were certain things that my girlfriend really wanted/liked, and they were more than happy to accommodate these requests. The design process for the ring went through several iterations, and with each change we requested, we either talked in person, or on the phone to verify exactly what the expectations were. Overall, I felt very well taken care of, and when either Yasmeen or Randa were unavailable, the other was more than happy to step in. 3. Ring Maintenance/Warranty - I don't have much experience on this part yet, but one of the nice things that Quest does that BE did not was offer a bunch of complimentary services (assuming you buy both the setting and diamond from them). These included free resizing (even though the ring is custom designed), free replacement of the marquis diamonds if they fell off, and some other more standard things that you probably expect like cleanings, maintenance, etc.). It's also great that they do all of the work in-house so you know that the quality you get is consistent and it's not being shipped to some random jeweler. I think that pretty much sums up my experience with them so far. I will update this review with actual pictures once I pop the question! One last thing I want to note is that I called up another recommended local jeweler (from reddit, lol), but they did not deal with lab grown diamonds, which I thought was strange. But again, this was just another blessing as I loved my experience with Quest, and have already ordered more jewelry with them! Just want to throw out one last shoutout to Yasmeen and Randa, as they really made the experience what it was and I can't wait to see my girlfriend's face when she finally sees the ring!