The UPS Store

Tom Kahler

Great customer service, always friendly and helpful.

jessica Dolin

The store its Is great for all your shipping needs, but when you stand in long lines and wait, and other people come through and the reps just help the people that come through the door, and not help the people that are waiting in line 1st is a little frustrating.

Alex Bigles

New employee Debbie was totally disrespectful. I walked in on her as she was yelling at a customer. The customer was calm and collected asking her questions. Debbie was yelling at the customer over and extremely controversial. When the customer asked her name she said can't you read, it's on my name tag, funny enough she didn't have it on. When the customer asked for her managers information she sweared at him and told him to leave the store before she called the police. She was so irate and disrespectful I had to leave the store as well. Customer isn’t always right, but with employee behavior like that, I am sure that she lost UPS Store in Front Royal 3 customers this morning.

Michelin Guide

Girl in the front with the attitude was looking at me while I was using UPS clear tape. She asked how much I am going use so I said enough to tape this box which isn't much. I probably used 5 feet of it. Typically they would charge a $1 to use the tape but because I used more than whatever she feels it was too much, she charged $2. I am not sure if this is a store policy but it's so stupid I didn't even argue about it. It's almost laughable. There are better ways than making money by letting the customers borrow the clear tape. That is by hiring right people who cares about customer service than trying to make extra dollar here and there. I sincerely wish you to go to hell. Thank you.