VIS Group, Inc.

Josh Chaplo

Dear VIS Group, This review is coming to you as a courtesy. It carries no penalties or fines and strictly is a warning as well as an attempt to preserve, maintain and improve the service you provide. It was noted on 4/28/2022 that a violation occurred by your management team from the office located at 8617 MARTIN WAY EAST, LACEY, WA 98516, which my records indicate that you are the owner or authorized contact. Specifically, Stop Sending False Harassing Passive-aggressive letters - HOA management with nothing better to do but complain about overgrown grass in early April via grainy black and white letters that don't even show long or overgrown grass. As stated, this review is a courtesy and is advisory in nature. I respectfully ask that you comply with the following request within 15 days of this review: Stop sending false harassing passive-aggressive letters and actually address real problems. I hope this review is accepted in the spirit it was intended, which is to inform you of the duties and obligations of an HOA management company in this community. If you feel this review was sent to you by mistake you may expressly appeal it by submitting a written apology to my address and praising the beautiful begonia baskets hanging from my home. I am acting on behalf of all homeowners, doing our best to follow the rules and regulations in this HOA in a thoughtful and constructive manner. Sincerely, Josh

Paul

This year, I received a compliance letter again. When I first bought and sprayed the weed & feed, I accidentally poured a large amount of the weed & feed it on a small lawn, so the grass died in some places. And I found out why my lawn was killed on the Internet. So I planted grass seeds on the dead spot again. And I started to study more about lawn management. I explained this to community manager Christina Rhoades, and she understood. And she encouraged me to do well. The VIS management system is excellent, and communication with the community owners is good. Thank you to Christina Rhoades for working hard to make our community more beautiful.

Marla Collison

I'm a disabled Vet and I wanted to access our clubhouse kitchen from the pool deck through the sliding glass doors. Instead VIS replaced the doors with fixed windows! Can you imagine having your pool house sealed off from your pool? Besides being hopelessly confused and just plain wrong about state and county pool barrier regulations VIS had this to say: "the glass doors create a liability such as if someone using the pool was to slip and fall into the glass doors and possibly shattering them." What? 100 million sliding glass doors in America, 8 million open onto pool decks. No one else is held to this standard but our subdivision has been deemed too clumsy. I couldn't see how this was fair or legal. I asked for dispute resolution in accordance with our CCR's. Denied. I asked for reasonable accommodation. Pending. Moreover the decision was made in secret. No posted meeting minutes for a year.

Laurie Miller

I spent some time this morning going through the tabs in the owner Portal. What a difference!!!!! I can’t believe the last two management companies provided nothing like this…EVER! It’s so professional…like night and day! Thank you all for your bravery in taking on a very challenging portfolio as well as being willing to take on some very challenging owners. I don’t know how you all remain calm and productive through it all. I’m starting to feel I’m on the downward side now and have started directing owners to submit their compliance issues on the portal using the complaint form. I think this will reduce the time I’m spending dealing with issues and make my life less stress filled. Again, I can’t thank you enough. I feel after the financials have been audited, the renters vs owners audited, the pets and vehicles accounted for…we should be back on track for everyone. Again, my sincerest thanks on behalf of the COA Board of Directors of Waterford Crossing Condominiums.