First Choice Community Healthcare - South Broadway Medical Center

David Glober

My 2 years at FCCH on William Street have been heartbreaking. Dr Pentecost has been my MD, and she has been very attentive and super professional in so many ways - in terms of medical care, and she’s very humble and very dedicated. But the referrals process is largely broken. And Dr Pentecost seems overwhelmed by that, aware there are problems, but not at all clear - even though she’s also the medical director of the clinic - on what she can do about it. Meanwhile, the clinic manager, Nancy Gonzales, gave me loads of assurances that she would improve things, and that she welcomed input on issues I - and likely other patients - have been having with the referral system, but then Nancy, who has the primary administrative role at this clinic, has dropped the ball and made excuses repeatedly, and also contradicted herself - she doesn’t seem committed to internal improvements - or is she? Nancy gives lots and lots and lots of mixed messages. And i’m sure that Dr. Pentecost mostly just wants to practice medicine. It seems that Dr. Pentecost as Medical Director and Nancy Gonzales as Clinic Office Manager just can’t find a way to collaborate on working out referral problems; they seem to have problems hiring + training + retaining really good referrals staff. This may be an issue post-COVID, or First Choice Community Clinics overall just not paying enough - i don’t know - but it’s heartbreaking bc Dr Pentecost, who has dedicated her career to helping low-income patients, plus advancing lifestyle medicine alongside standard medical care, might thrive more in a more positive clinic environment. Perhaps Nancy G and Dr P need more resources from this chain of clinics, perhaps they just haven’t found a way to solve referral issues, perhaps they’re just inconsistent in solving small problems and then building momentum from there - my sense is that it might be all three.

Anna Marie Garcia

The front desk and referral desk staff are friendly and helpful! Great experience! Love my PCP Rebeca Mendoza-Gomez! Knowledgeable and thorough!!

Charlie Padilla

Took to long for a appointment.

Jillianne Meehan

Dr Pentecoot is the best doctor I've ever had. She's takes her time. She listens. I always felt no matter what ailed me she was there to help me get better.