Saia LTL Freight

Seth Burroughs

UPDATED 7 June 2022. The one star is only because the package did eventually arrive. Every interaction I had with this company was frustrating and disappointing. I was initially given an invalid tracking number. When I called the vendor after 2 weeks I was informed the tracking number Saia'd initially issued was invalid and I was given a new tracking number that said my item had been picked up and was waiting for me to call to schedule a delivery for days. When I did call I was offered a delivery window of 11-3 the next day, Friday 3 June. It was last minute, but I wanted my package so I took off work last minute in order to be home to sign for the package. They never showed. I called at 6 pm to find out that my item had never made it on the truck that morning, and that because they were now closed for the weekend they'd have to have the terminal manager call me Monday the 6th to schedule a new delivery. Check the tracking number Monday to find I'd been issued a new delivery window for that very morning from 11-1, after I was already at work. NO ONE ever called to confirm that second delivery window, and taking off a second day was entirely impossible. I lost a day of work & wages because of this company's inability to follow through on the delivery window THEY provided, and then I was rescheduled without anyone confirming my availability. Awful experience.

Brad Martin

Growing organization with openings for individuals to join.

Megan Calvert

Impossible to get a hold of. We were supposed to have a delivery days ago and have called 20 times without anyone picking up

Douglas Kober

30 years of receiving freight and this company ranks as one of the worst in my experience. Uncooperative, and don’t deliver the product as promised. Am going back to a different carrier where the extra cost will be well worth it. Avoid!