Passport BMW

My service advisor (Mike Jenkins) was outstanding.

My client adviser, Dominique Smith was very professional, transparent, and delivered exceptional customer service. My car was not available was not available during the time I was ready to make a purchase. However it was out of Dominque’s control and he did keep me updated with the status. In addition, he called me as soon as it was available just like he said he would. Everyone else was professional and made me feel very comfortable with my decisions and thoroughly educated me on my purchase.

Yeah, service at this place is not great for sure. They had my car for 37 days before I got it back.

Passport BMW offers alternate transportation while you wait for your vehicle to be serviced. If a loaner is not available, we will connect you with car rental based on availability.

Yes, BMW currently offers several electric models, including the iX, i4, and i7.

The Center of Excellence Award recognizes the top-performing BMW dealerships in the United States, and covered a variety of key performances indicators, including sales, customer experience, operations, service, and parts. We take great pride in receiving this award, and look forward to serving our customers with superior service in the future!

Thai, unfortunately, we do not currently offer this service, but we will in the near future.

We purchase customer vehicles every day! We can evaluate any vehicle and put the value towards a purchase or simply cut a check for your vehicle even if you don’t purchase from us directly with a replacement.

Yes we offer test drives on location and in certain situations we can even bring a vehicle to test drive to your home or office for an off-site test drive.

All of our locations have a waiting area with customer free Wi-Fi.

As we are considered an essential business during this time, we have adopted additional measures to follow the CDC’s guidelines for maintaining a clean and safe environment for our customers: We have increased the frequency of cleaning and disinfecting the facilities, both during the day and at night. Our employees have been educated on the CDC’s guidelines and we recommend they take precautionary health measures, including frequent handwashing, social distancing and staying home when not feeling well. We have asked all employees to refrain from shaking hands or hugging customers during this period. Hand sanitizer is offered throughout the facilities for additional disinfecting. All customer waiting areas are disinfected daily and have been rearranged to ensure proper social distancing. Staff who drive or handle a customer’s vehicles are required to wear new gloves. Loaner vehicles are thoroughly cleaned after every use and customer’s vehicles are cleaned before they are returned.

Yes we do! If you need a local ride, we can help you out.

Yes we do, see our parts department for details and pricing.

Yes-schedule ahead as loaner vehicles are first come – first serve in most cases or we offer alternative transportation.

Yes – see our parts counter for details and pricing.

Simply visit our website service tab and fill out a service request with our online service scheduler. Then, we’ll see you soon!

Yes we offer an online credit application inside our website. Simply see the “finance” tab and we can work on getting you pre-approved to save some time in the showroom.

In many cases, there is remaining factory warranty balances on our pre-owned inventory. Ask us or see our dealership for a specific answer based on a vehicle in-stock. We have access to the “In Service” date that kicks off a warranty timeline and can also give you great detail on additional coverages that we offer and back.

Certified Pre-Owned vehicles are vehicles that the manufacturer backs with a built in warranty and standardized process for repairs that only that dealership can offer. See our Certified Pre-Owned page to get a full list of benefits.

Yes! Much of our business is from great distances due to great pricing and inventory and we are very good at distance deals, helping customers with shipping etc.

We can appraise and purchase any vehicle in almost any working condition. Visit our store and ask for a free appraisal!

Passport Auto is a family owned business here locally in the DC Metro market with 9 total franchise dealerships and one collision center. Visit https://www.passportauto.com/aboutus.aspx or https://www.passportauto.com/Passport-Cares.html to learn more about us. If you need to speak to the General Manager, please call us and we can get you in touch asap.

Not if certifed r pass state inspections. Don't know about side deals/shady deals. Won't try it.

No dealerships o mechanics will give you advise about anything unless they inspect your car.