Handyman Connection of Silver Spring

Category: Handyman

Address: 12057 Tech Rd Suite A, Silver Spring, MD 20904, USA

Phone: +13017408865

Opening hours

Sunday: Closed

Monday: 8AM–5:30PM

Tuesday: 8AM–5:30PM

Wednesday: 8AM–5:30PM

Thursday: 8AM–5:30PM

Friday: 8AM–5:30PM

Saturday: Closed

Reviews

Peg Chappell

Nov 3, 2022

Great jobs!

melissa colbert

Nov 2, 2022

If we had any problems, they were immediately responsive.

Salvatore Romano

Oct 26, 2022

John Anderson did a very nice paint job in the master bedroom. He is a true professional, very skilled.

Donut Maker

Oct 24, 2022

Unfortunately had a very poor experience with Handyman Connection, and it's contractor. What was suppose to be a 1 day project turned into a 7 week disaster. The contractor they used had such a poor attitude the entire time, and made mistake after mistake and tried to take too many shortcuts that resulted in extremely poor quality of work that continually needed to be redone. The contractor kept talking about how poor the company was, and specifically used many vulgarities in describing the owner of the company as well. After attempting to deal with the owner, I can see where the contractor was coming from. Once the problems started, I attempted to contact the owner on multiple occasions. Was told they would always call me back - never did once, despite knowing there were problems. Then, when collecting payment after this nightmare project was over, the owner finally tried to talk to me right on the way out as the contractor was several hours late and wouldn't move their vehicle out of the way for me to leave. I told the owner I did not have time to talk to them at that moment, and then got a "grow up" email from the owner later that night (amazingly unprofessional), simply because I did not have time to *finally* talk to them at that exact moment after they *never* returned any of my messages over the last several weeks. On top of that, they tried to bill me for work that was part of the signed scope. Lesson learned - will never hire a company that simply outsources the work to independent contractors. Too risky, and quite frankly they don't care when things go wrong. They will say "Well I could've just left the job..." ... Again, crazy unprofessional.

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Questions & Answers

What if I have a problem or concern about a service I received?

Handyman Connection of Silver Spring | Nov 7, 2019
Handyman Connection of Silver Spring | Nov 7, 2019

At Handyman Connection, customer satisfaction drives our brand and our business. If you should have an issue with any aspect of our work for you, please contact us immediately so we can make it right.

Are you insured?

Handyman Connection of Silver Spring | Nov 7, 2019
Handyman Connection of Silver Spring | Nov 7, 2019

The local franchisee and craftsmen carry various types of insurance to help protect you.

Do you do background checks on your craftsmen?

Handyman Connection of Silver Spring | Nov 7, 2019
Handyman Connection of Silver Spring | Nov 7, 2019

The franchisees are asked to perform annual background checks on the craftsmen.

Does your work come with a guarantee?

Handyman Connection of Silver Spring | Nov 7, 2019
Handyman Connection of Silver Spring | Nov 7, 2019

The work comes with a written guarantee that covers a majority of projects that we do for 1 year.

What if I have to reschedule an appointment?

Handyman Connection of Silver Spring | Nov 7, 2019
Handyman Connection of Silver Spring | Nov 7, 2019

To reschedule, you can click on the link on the confirmation email you will receive, or you can just give us a call.

How long will I have to wait for an appointment?

Handyman Connection of Silver Spring | Nov 7, 2019
Handyman Connection of Silver Spring | Nov 7, 2019

We will always schedule your appointment at the earliest opportunity, depending on craftsman availability and your schedule.

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