Vector Security

Category: Security system supplier

Address: 409 S Dupont Blvd, Milford, DE 19963, USA

Phone: +13024227031

Opening hours

Sunday: Closed

Monday: 9AM–5PM

Tuesday: 9AM–5PM

Wednesday: 9AM–5PM

Thursday: 9AM–5PM

Friday: 9AM–5PM

Saturday: Closed

Reviews

Kristin Walters

Jul 19, 2022

Very friendly and knowledgeable.

Donna Chambers

Jul 13, 2022

Tim Danaher and Luis chusan were here today and were wonderful. A great asset tonyour company

Mary Posey

Jun 15, 2021

Always a pleasant experience with the Vector technicians. They show up on time and are efficient and seem to always have extra equipment if you decide to add additional items to your system.

patricia whittaker

May 18, 2021

Bob Sarnowski exemplifies great customer service. He called to inform me he was 20 minutes from arriving for our appointment. My original request was to address the smoke/fire detectors. Upon arrival, Bob informed that he also needed to install an update module for the Security System. He informed that this was necessary for 5G network compatibility. Also, that there was a charge connected to the upgrade. As he was updating everything, I mentioned that I was looking to add additional security features. Bob immediately reviewed the Vector provided camera add on to the monitoring system. He performed a house survey, informed me of optimum camera placement and advised on what I would need as far as electrical outlets and WiFi Router. End result, Vector will be part of my security enhancements. Thank you, Bob

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Questions & Answers

What products and services do you offer?

Vector Security | Nov 6, 2021
Vector Security | Nov 6, 2021

Vector Security offers mobile security and automation solutions to homes and businesses. Our products include monitored burglar, fire and carbon monoxide alarms, video cameras, smart lights, locks and thermostats, video doorbells, temperature and water sensors, wellness solutions and more!

How do I know what equipment I need?

Vector Security | Nov 6, 2021
Vector Security | Nov 6, 2021

Determine the vulnerable areas of your home where protection is needed most. Some equipment to consider are burglar/fire/carbon monoxide alarms, motion detectors, glass breaks/sensors and video cameras. If this sounds overwhelming, our experts are available to help you choose a system that is right for you!

Do I need a landline/traditional telephone line?

Vector Security | Nov 6, 2021
Vector Security | Nov 6, 2021

No, you don’t need a landline for monitoring. We have security systems that use wireless monitoring technology, such as cellular and Wi-Fi. If you prefer to use a landline, we can still back up your system with wireless communication in the event your phone service is disrupted.

Do you offer wireless security systems?

Vector Security | Nov 6, 2021
Vector Security | Nov 6, 2021

Yes! We offer wireless control panels as well as wireless monitoring. Wireless control panels allow for “cleaner” installation as there is no need to pull wire. Wireless monitoring means you don’t need a phone line to have your system monitored; it can be done through cellular or Wi-Fi communication.

What makes you different than other security providers?

Vector Security | Nov 6, 2021
Vector Security | Nov 6, 2021

At Vector Security, our core focus has always been security…and we’ve been doing it for 50 years, so we know a thing or two. We provide 24/7/365 award-winning monitoring services with operators that have one of the highest tenures in the business, so they know exactly what to do if an emergency occurs at your property.

What’s the difference between monitored and local alarms? Which is better?

Vector Security | Nov 6, 2021
Vector Security | Nov 6, 2021

We recommend monitored systems as they're connected to an alarm monitoring center where operators are available 24/7/365 to dispatch help in an emergency even if you're not home. Local systems don't call for help – they only sound an alarm. What if you’re not home to hear the alarm and call for help?

Why should I have my system professionally installed?

Vector Security | Nov 6, 2021
Vector Security | Nov 6, 2021

Installing a new security system yourself may seem cost-efficient, but do you want to skimp on reliability and functionality? Professional installation helps assure your system is properly integrated into your home with no security gaps.

Can I install your home security system myself?

Vector Security | Nov 6, 2021
Vector Security | Nov 6, 2021

Although we believe that professional installation is the best way to ensure your home is protected, because of COVID-19 we understand you may not want workers in your home so we offer a self-install package with guided installation over the phone.

My home has an existing system. Can you monitor it?

Vector Security | Nov 6, 2021
Vector Security | Nov 6, 2021

If your home is in our service area, chances are we can monitor your existing system. Please contact us to evaluate your existing system and ensure it is in proper working condition. If the system has been well-maintained and is up to date with local jurisdiction and building codes, we should be able to activate and monitor it.

I need to keep an eye on an aging loved one who doesn’t live with me. Can you help?

Vector Security | Nov 6, 2021
Vector Security | Nov 6, 2021

Yes, we can! Our FamilyKIT camera with two-way speaker works with your home security system from a remote location. See and talk to your loved one! Contact your local branch for details.

What kind of warranty/service plans do you offer?

Vector Security | Nov 6, 2021
Vector Security | Nov 6, 2021

Your security system from us comes with a one-year warranty from date of installation. In addition, we offer SecurityCare and SecurityCare Plus - both are optional extended warranty plans that provide exceptional value and peace of mind.

I’m moving. What’s your policy?

Vector Security | Nov 6, 2021
Vector Security | Nov 6, 2021

We can help you explore your options if you are moving. Please visit our “Moving” page or contact your local branch to discuss the options available to you.

How do power outages affect my security system?

Vector Security | Nov 6, 2021
Vector Security | Nov 6, 2021

If your area should experience a power outage, your system will switch over to backup battery power to keep security equipment running. Additionally, our monitoring centers use back up power supplies as well to ensure uninterrupted monitoring of your system.

My homeowner’s insurance is offering me a discount if I can provide a home alarm certificate. How can I get one?

Vector Security | Nov 6, 2021
Vector Security | Nov 6, 2021

To print your certificate, just click the “Insurance Certificate” link on our Customer Portal home page. Select a site from the dropdown menu (if you have more than one property on your account) and then click the green “Download Insurance Certificate” button. Just call your local branch if you don't have access to a printer.

Alarm panel beeps every 20-30 seconds when activated. Is there a battery to replace? Online instructions?

Jeff Rozecki | Nov 7, 2018
Vector Security | Nov 6, 2021

Your home security system may beep for several reasons including low batteries, maintenance required, or after a power outage. Visit our video gallery for tips on how to stop the beeping on your system. If that doesn’t work, please contact your local branch.

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