Costco Tire Center

gisoniml

Bought 4 Michelin Defender LTX M/S 265/65R17 for my 13 year old Tacoma when they had a $150 off sale on Costco. It was $400 cheaper than at the Toyota dealership even with their buy 3 get 4th for $1 toyota had going. Only took a week for them to get them once ordered. The bad was I had an appointment at 11 and it still took 2 1/2 hours. They were behind when I dropped my truck off, they probably overbook themselves with walk-ins. I'm giving them 4 stars because I wait at Toyota service for crazy long times too for even just an oil change so I think this is the norm for car service. They correctly balanced my tires which Firestone was unable to do 5 years ago on my last set of tires which caused steering wheel vibrations at 60mph and I had to get them re-balanced at a Toyota. It's not super easy to correctly balance a tacoma's tires and I rode away from Costco with nitrogen filled and correctly balanced tires for $400 cheaper than the dealer (they don't price match costco sales) with a 70k mile warranty so I'm happy. Immediately started getting 2 more MPG (old tires were down to 2/32" tread) and the ride is quieter and much safer. I recommend you have someone pick you up and drop you off instead of waiting there. They're so busy they don't tell you about your warranty either when you pick up your keys, so look it up or you may void it. Mine has an 70k warranty but you must get your tires rotated every 5000k-6k miles and you must have the people that rotate the tires sign an entry into Michelin's warranty rotation page (in the back of the warranty booklet or print it offline) in addition to keeping the service record saying it was done. I'll be surprised if these last 70k and I'm gonna make sure I get my warranty honored if they don't. Made that mistake with our other car that got Michelins a few years ago. We didn't get them rotated on the right interval a couple times and didn't keep the separate warranty tire rotation record so the 70k warranty is void on those ones though they're holding up fine.

Tim Artz

Terrible service. I spent $1000 on tires here. Picked up a nail on the road and brought it in the get it fixed. They tell me to leave my truck for 5 hours. I told them I couldn't do that so they said walk in at 8am when they open and it will be done by around 10:30am. So I make it easy and just bring in the tire at 8am. I confirm it should be done by 10:30-11. They will call when it's ready. By 1pm I have received no call. Try calling the store 20+ times but there's no answer. I connect to the admin office for the store, and am told they will call me. Another hour, no call, so I head back to the store. They have not even touched the tire. No apology, just excuses. So here I sit 6 hours later waiting to have a simple nail hole fixed. They tell me they would have recommended going to a gas station. What's the point of a road hazard warranty?

Critical Chris

Big ol’ line and only one (1) person staffing the counter.

Everett Jacobs

New three counter approach at tire center doesn't make much sense when everyone still has to stay in one line. Wasted 45 minutes just picking up a car.