FedEx Office Print & Ship Center

Doctor Ben

Horrible customer service.After waiting on line for awhile ( customer ahead of me had a long order-which I understand takes time) I walked up to the counter. At the same time another counter was opened, which the person AFTER me walked up to be serviced. Instead of telling me to go to the newly opened counter-as I was next-the counter person began to do all kinds of work on the PREVIOUS order, keeping me waiting...when Allyne (as per her name tag) finally finished, she just stared at me without so much as a good morning. So I just handed her my PREPAID envelope (which I held up for her to see while I was waiting to be next on line). She scanned it in and didn't acknowledge me to the extent I had to take my own receipt from the machine....as I said a normal "thank you".....and there was no response on her part. Perhaps the agent that had just opened an additional station could have asked me to step over to him, but the major blame is on her, as she saw I was next, but still let me stand by her station waiting and waiting. This is the first time I've spent time submitting a review but I never experienced such a poor experience in a sevice industry. In contrast, when I deal with the people in the local UPS store, it's a positive experience as they deal with people in nice social way. I hope a 'higher up' at FedEx sees this and deals with the issue in this store.

David Wiggins

I live in this neighborhood and the customer service really is horrible. I’m we have a new printing shop in the neighborhood because these people could care less. Really disrespectful!!!!

lindy-ann george-aiken

Writing for hubby who has suffered PTSD after having dealt with one rude and incompetent manager. According to him, the manager ran the place like a "third world country." He also said that if she is the owner/operator, she needs to get into another line of business like an out house type of business. He was very reluctant to even give the one star. One half of a star is more befitting.

Adaeze Udoji

Pretty awful customer service. They also close whenever they want as in 1 it’ll be the middle of the day and you can see the workers in the back but they try to shy away when they see customers at the door - during regular business hours. This neighborhood deserves better.