Party City

Isaac Taylor

Was able to to get the pinata I was looking for. They actually had a good selection. That was also friendly and helpful. However I was disappointed that they did not have the party favor bins that they had at the Foothills Mall location in Tucson. Maybe cuz it was a smaller store?

Jose Ortiz

Awesome

Diana Wilson

Absolutely the worst customer service I have ever experienced in retail. The cashier asked me to wait in an area (pointed to an area at the end of the cash registers). Another employee came over and told us we were “confusing other customers and needed to move”. I tried to explain that the other cashier told us to wait there while they took care of my order and she said. “No you need to move your order can take up to two hours”. I tried to explain that we had already been waiting 30 minutes for something we were told would take a couple of minutes and she cut me off and said “no two hours”. I said that would have been nice to know half an hour ago (as they all watched me standing there with a crying baby in my arms). I asked to speak to a manager and she (in an extremely rude tone) said she was the manager and that I needed to go walk around the store until they notified me that my item was ready. Never experienced anything like it and hope that nobody else ever does.

Joe Smith

You would expect this store to have better customer service during the Halloween season, but it is quite the opposite. I walk in and ask for balloons for a party and turns out they only can make 5 for you due to a “helium shortage”. This apparent “helium shortage” has been going on for years now and after all these years it really starts to make you question if the helium shortage is real and they are just making up this “helium shortage” due to pure laziness. But hey just a theory. Also there is poor management at this location and if you wanted to shop at a party city , I would recommend you choose a different location.