Phoenix Sunday Dial A Ride

M Dwsn

2 stars because they provide a service but its not free and costs $4 each way Its too bad they dont give appointments priority over home drop offs You can go home at any time but if someone has an appointment for any reason shouldnt that come first? Do i miss a doctors appt or be late for work because youre choosing to take others to their address? Appointments are more important js

Dennie Rogers

I paid my mothers monthly dial a ride pass with a credit card in December 2022 and mailed them the card information on the authorization form they provided. Today Raphael, their CSR supervisor told me they did not receive the updated authorization form and that she was past due. Would need to pay for the month passed, which I did with him over the phone. I was then told that she would have no monthly pass for the month of July and would need to pay retail rate for her rides for the entire month of July. sh would then be reinstated on the monthly pass for August. I told the CSR, Raphael that that was punitive and sounded like a punishment. He told me it was a penalty for not renewing on time which I attempted to do but they did not receive it. My mother is on a fixed income and depends on dial a ride to get to her lab test and doctors appointments throughout the month. How dare you, City of Phoenix take an admittedly punitive action against the customers who pay your salaries. My mother is 84 years old and ths system should be set up to be convenient for the people you serve, not for the city of Phoenix. SHAME ON YOU! I will be talking to my councilman. all others who have encountered this punitive behavior should also make your displeasure known.

Veronica Loza

I LoVe Dial A Ride it gets me from point A to point B and sometimes to additional stops!! I buy the monthly pass and it is UNLIMITED, I go to my doctors, shopping and visit my MoM what more can I ask for 🥰 P.S. Bonus: The drivers are professional, caring and friendly...

hope ruppel

Scheduled a ride was sent to the other end of town where I would never go and this isn't the first time they've done this to me and my boyfriend. They need more competent people answering phones.