Holiday Inn Express & Suites Fort Lauderdale Airport West

w2bantum

At check in was assigned a standard 2 bed room, even though my reservation was for a 2 bed suite. After completing checking in I went up to the room to verify that it was a 2 bed suite, it was not. Did not put any personal belongings in the room or use anything in the room. Came back downstairs to inform staff of the mix up. When I did inform staff of mix up, the manager on duty stated that all the suites sold out and that there is nothing she can do. And that I’ll have to take it up with the manager in the morning. She even had the nerve to ask me if I used to first assigned room and if I really need the 2 bed suite. I just gave her a blank stare/scowl. Nonetheless I ended up getting assigned the 2 bed suite. I just find it incredibly offensive and disrespectful question the need/validity of my reservation after collecting my hard earned money. Hotel is most definitely undergoing renovation and in need of improvements. Breakfast was underwhelming (juice machine was out of order). However support staff is very friendly and helpful.

Ms. Shugga Deborah Rosenbloom

Airport shuttle which is great. Not sure if the driver speaks English, he never said a word except "thank you" when I tipped him. :-) Breakfast is good and the morning host was quite pleasant. The bed sleeps well and the room is spacious. Only thing bothered me was housekeeping knocking on my door before check-out 10:57, I had already called to let them know I was taking advantage of my membership and checking out late. 20 minutes later another knock. I strongly suggest leave a tip for housekeeping, they deserve it. I appreciated leaving my luggage while the shuttle took me to the car rental. It was most kind of him to suggest it, not knowing I would have a walk. Of course I tipped him. Most likely I will visit this location again.

MIchael Fierke

This location is excellent. Bar none excellent. I got a last minute booking to avoid staying at a disaster of another hotel in town. Staff has been pleasant at every single opportunity, the reception managed to find a slightly cheaper rate for me without having to ask, breakfast was well spread with plenty of options, and Hasina was incredibly on point. She was eager to attend to every guests' needs, but more importantly, she respected when a guest asked to self serve and be left to his own devices. You often see staff who are so eager to do right that they end up ignoring guests' needs in the process, so it was excellent to see Hasina hear, recognize, and respond accurately by giving that one guest a wide berth and continuing to provide care to every other guest in the room. She has definitely been a highlight of my brief stay.

Aglow NW

We spent the night on our way to a cruise. Our flight arrived early and we were able to get an early check-in. Nikki at the front desk was very helpful. They held our luggage as we went for breakfast while a room was being readied for us. Handy location next to WaWa. Everything we needed for a short stay. Airport shuttle drivers were very friendly and helpful. Currently going through a remodel/update. Our room was very fresh and clean.