Residence Inn by Marriott Fort Lauderdale Plantation

Mitchell

Positive: The breakfast bar was plentiful and there were a variety of foods to choose from. The staff were always very friendly and helpful. It was just a great vacay experience and I look forward to coming back again. Negative: Maybe the gym not being properly promoted and details of usage.

Mitchell

Positive: I was truly impressed by the layout of my room and the Staff was almost perfect. Dimeta and another young lady who¿s name I¿d forgotten exemplified what customer service is supposed to be. They were well versed in engaging the patrons and knowledgea Negative: This is one of the Best hotels/inns I¿ve ever encountered. Nothing was wrong with your establishment . Even the breakfast was awesome.

ZeeZee Dawson

Very disappointed!! When we first walk into our room, the smell of wet carpet was all over. The bed is so small it’s big enough just for one person. When I went down stairs to let front desk she had no concerns of my complaints and didn’t offer no kind of help. She gave me a hard time about wanting to get my money back and started making excuses on why she prefer for us not to request it back. This was my first and last time staying here.

BoJaKai

Beware before staying here. This was supposed to be an anniversary trip, but I am regretting it. Has not been a comfortable stay at all . When we first got to the room I could tell it was an older building because it was quite dusty and immediately set off my allergies. Still dealing with the swollen lymph nodes to to this date. While our room was fairly sized, the furniture was old and in poor repair. The dining table was ready to collapse at any moment, the bed was a full size, not queen, the hot tub was broken as was the gate to get to the pool area. There are no rollaway beds which we asked for because the main bed was not big enough for two adults and the pullout blocked the doorway so you couldn’t get in or out of the bedroom, which is where the bathroom is located. The sofa is broke down. The breakfast left a lot lacking. It was the same thing every morning and I laughed as other guests sneered when they were treated to the same breakfast items from days before. The front desk let us know there were staffing shortages so I depended on my self to do my own housekeeping and bought my own kitchenware as I was missing a skillet that no one ever brought me. The icing on the cake is being way overcharged twice for “incidentals” I had not incurred and then told the charges would be corrected in 7-10 days and we’re talking hundreds over the booking amount. That’s no just a security and incidentals. And it was way more than the 20 dollar a day charge they claimed. The staff is cordial and they do a nice job with the reception, but the place seriously needs to be renovated. I have stayed at several Residence Inns before, but after this stay I won’t be using to them anymore and most likely not Marriott either. Quite disappointed in the quality and practices.