Visionworks

Alecia Hackenberger

Won't be going there anymore...took me over 3 months to get in and now they're calling to reschedule me...nope...sorry, any pattern noted?

Shelby Stormfeltz

Do not go to the Visionworks on Plaza Blvd in Lancaster, PA. My boyfriend just had the worst experience there. He recently was diagnosed with glocoma and went to them to fill his prescription and get new glasses. 3 weeks after, we had not heard anything. Everytime I called, the automatic voice would say that the glasses were pending. That they were delayed to ensure they were made right. Finally I called and asked to be connected to a store employee. I was transferred to the customer service center. I got a person who I could not understand at all. We called back and was again connected right away to customer service center. The person tells me that his glasses are at the store ready to be picked up but couldn't tell me how long they had them. She stated that the delay in communication was due to the transitioning of a new computer system. My boyfriend and his mother went to the store to see if they were there. They had to have known they were coming because she was so angry with the customer service agent that kind of service is rediculous and not professional. They arrived more than an hour before they close and the store was closed.When they went the next morning there was an orange note with the order probably a note that these customers are not happy. The employee was very rude and rudely demanded another employee gentleman ( who has always been very friendly during past appointments ) take care of them. Not one person apologized for the poor customer service and communication. Very un professional. Not even a manager came to talk to them about how they can fix the situation. My boyfriend says he doesn't think they were made right because he has trouble reading and seeing up close. Which means we may have to interact with the store again if there is a problem with the glasses. We will probably be met with their rudeness and unprofessionalism again. We will not be going there again.I guess they don't care about their service skills and any negative reviews because we see so many other negative reviews of customers stating their negative experience. Hopefully they get less and less customers and have to close the location unless they can make some improvements.

Grace Coombs

I want to thank Daphne Cantero for all her help today, after having a bad experience with the service, finally she was very kind, she made us feel good. very good employee in customer service. Thanks a lot !

Sapphire Perez

I have been coming to this Visionworks office since I was younger for appointments and every time I go it's a good experience! I had my annual eye exam 2 weeks ago and I can say everyone was sweet and helpful with everything. I do want to give a shout-out to Jessica Ramos for helping me figure out what my insurance covers and helping me find a very nice pair of glasses! :) It was appreciated!