Ashley

Michael Eppel

Tonya was incredibly knowledgeable, easy to work with, and helped us get a wonderful deal on our new sectional couch. Couldn’t have asked for a better experience!

Bill Best

My wife and I visited the Lancaster Store at the end of July needing a new box spring because half of our King Size box spring cracked. I only needed one twin sized box spring because the other one was still fine. We were introduced to a woman named Amy who said she was a manager at another store, and was filling in because they were short staffed. Amy told us that there were no box springs in the store, but that if we sent her the information she could look it up and we could do an order over the phone. Long story short Amy's cross reference of our box spring was wrong and they sent us a low profile box spring when we needed an 11". I called Amy right away and she said she would get it fixed right away. We heard back from Amy one more time before communication stopped and I was forced to call into the store to get help from someone else. When I did call they told me that they knew of my situation and were working on getting it fixed. Again I stopped hearing back from the store and so I found a way to load the box spring into my car and drove it down to the store to get a refund so I could do business with someone else after over a month of trying to get the situation resolved. It was there that I talked to Liz, another store manager filling in. Liz informed me that the store didn't have the ability to give me a refund and that all returns needed to be cleared by corporate and I would hear back in 72 hours. I also learned that someone from the store had forged my signature on a copy of the invoice because my transaction was done totally on the phone and this was the reason that the store wouldn't give me a refund. I will be seeking legal action for the forgery. In summary, this store stole $300 from my wife and I. They obviously don't know their product well enough to provide alternates, the communication between the store and their customers is awful, they committed illegal activity by forging my signature, and have caused my family over two and a half months worth of suffering because of having to fight this battle. I would not wish this experience on anyone. I have worked in sales for over 15 years and I would never treat my customers this way. DO YOURSELF A FAVOR AND RUN THE OTHER WAY FROM THE LANCASTER STORE AND ASHLEY FURNITURE IN GENERAL. They are criminal and I will be continuing to fight them about this issue.

Amy Adams

Warning!! Do not buy from the Ashley company. When a defective product is sold that should be covered by their one year warranty. They will tell you that the main support beam that snapped after less than a year of use is not an issue with their manufacturing. When I asked for a fax number so I could have an attorney get in contact with them I was hung up on. Completely unprofessional. Will also be contacting PA attorney general.

Justine Seiple

SKETCHY, UNHELPFUL!! If I could give them a ZERO I would in a HEARTBEAT!! DO NOT shop at the LANCASTER PA Ashley Furniture store!!! Sales people seem legit and helpful, but at the end of the day when you ask for help because the overpriced product they sold you ends up leaking oil/grease, they want nothing do to with it or you! And don’t even bother calling CORPORATE in Philly! They’re no better! Both the local office and corporate office are a JOKE and continue to push you off saying they’ll have a manager get back to you ASAP and it NEVER HAPPENS!! They do not care! A POOR EXCUSE FOR a company and for true customer service! P.S.- We have had issues with the local Ashley Furniture since August 2022 and it’s now October! We were told over and over again that the store manager would call us back, days passed until we got a call so we called back and we’re told that said manager does not work there anymore. Does ANYONE in the store have an actual clue as to what’s going on?? We should have known better from the very beginning when the lured us in with a “no downpayment” deal then a few minutes later asked for the bare minimum of a downpayment. 😒