Windsor Fitzhugh Apartments

John

Great property with an outstanding staff. Celsee and Dustin do a fabulous job of customer service and taking care of the resident. Location is ideal and views of Dallas skyline is on fire.

Nick Morrison

When moving into this apartment it was B&F flats under different management. The apartment was clean and incredibly nice. Windsor took over about a year ago and that is when quality absolutely dropped. Once Windsor and new management took over: - Trash rooms over flowing each week with trash to the point where the room was so full of trash it was coming out the door to the hallway - Hallways and stairwells filthy - Gym had a sewage smell for weeks if not months - They "lost" my initial lease and tried to increase my monthly price while saying they also "lost" a concession that B&F provided - Folks in the leasing office are incredibly incredibly rude and unhelpful. Worst office staff of any apartment I have lived in. - Cars broken into - Broken entry doors and gates

Chris

My rating is excluding price. Also this isn’t really a clear pro or con, but the apartment is pretty much only white people in their 20s/30s. Pros: cool events, location, nice amenities, good apartment finishes, garage, friendly staff, timely responses Cons: occasional theft from cars, sometimes loud on the weekend, price

Tab Hirschey

2 stars because the apartments themselves are very nice, and are built with quality materials, appliances, etc. The maintenance staff themselves are very nice and helpful as well. The issue is entirely with the operations and office. For maintenance requests, they require that you add a “priority” to the request. The high priority is for things like when it’s over 100 degrees and the AC stops working, so even at night the apartment is 98 degrees inside with all blinds shut. This happened to us, which is when I noticed that they just outright removed the “high priority” option on the resident portal where you submit the requests. The only option left is “routine”, so good luck if anything goes wrong. Three months after noticing this, ourAC went out so I called the maintenance line and put in a request Saturday night. No one showed up, so I called back two hours later, and they had me put in a new request and told me that they probably will not fix it until business hours resume, which meant that it would be handled at 1pm the next day. At 1pm the next day I called the office once they were open to ask them about it but they do not accept calls at the office, you’re only allowed to leave a voicemail, so I did. Two hours later we still had not received a return call, so I went down to the office and it’s just one guy sitting there playing on his phone. He’s not busy doing anything, not checking the voicemails, he’s just sitting there on his phone. He says he will send the on-call maintenance person to us. The guy came and worked on it, said it should work, and left. (The actual maintenance staff are great, very nice and helpful.) Unfortunately it did not fix it, and the apartment stayed 10 degrees hotter than we had it set. At this point, we knew they would not respond to voicemails, so I waited until the next morning to go down in person again and ask for someone to come look at it again. The office says its opens at 8:30am. At 8:30 no one was there so I went back to my apt to wait. 9:00, still no one. 9:30, still no one. It’s 10am and there still isn’t anyone at the office even thought they “open at 8:30am”. Our rent increased $500/mo this past lease when the new ownership took over and it has only gotten worse. I’m curious as to where the money goes because it is definitely not put towards helping the tenants. It also strikes me as ironic that all of their responses on here are saying that they would love to talk to us and resolve these issues, when communication and follow through are the exact reasons all these issues exist.