Republic Services of Brazos, Duncan Disposal Division

Kerrington Robison

DO NOT USE!!! Republic services never picked up my recycling bin. I had to call for a missed pickup every time I put my recycling bin out. I escalated my issues to their "operating team" if you even wanna even call them that. I got a call back ONCE from their super rude and unprofessional office lady. She informed me that her supervisor was going out to my home in the next 30 mins, and I was somehow expected to be there??? I was at work with no prior notice! Finally I just called and canceled because they were not completing the service I pay over $30 for every week. RIDICULOUS

Alena Jones

Just disappointed in this company in general. No need or want to retain customers it seems. They charge you $65 to drop off a residential dumpster then want to charge $50 to pick-up their own property. I offered to drop it off myself with zero options. Moving on after almost 7 years with them. 8/24/22 Update; I was able to get the pickup fee waved but now we are almost 10 weeks out from cancelation and I cannot get my refund check for the last full month that was withdrawn after cancelation although I stopped auto payment and took my card information off of my account. I was told it would be 2-3 weeks after processing to get a check in the mail. The person I was emailing with will no longer respond to me either. 10/18/22 still no refund check. I've even spoke with someone from Houston office who told me my refund was never issued. It's been 6 weeks since I was told they would handle it and this has not happened either. It's been 18 weeks since I canceled.

Tess P.

My very first written a complaint here. I had been patient of this company for years. I had been observing their service every week and every time they pick up the trash. And I am not always happy of their service but giving them a chance to do it way better. But today, I am over it. My trash today 10/14/2022 is not even full. But what they did,? they left a lot of trash inside. Isn’t it they supposed to get the trash? Instead of leaving a lot of trash and dump into the side of the ditches? This is unbelievable. As much as I can, I don’t like to put a lot of trash in my trash can. I even separate cans ,bottle and deliver to the disposable place so that my trash can every week it’s not that too much. Every Christmas I am so generous giving this guys a little something, but why this guys are too lazy to take it out my trash? Why do you guys don’t hired a responsible person. We never missed to pay our trash but your service if horrible. Please make some changes of your workers. If they can’t comply their job, fired them. Simple as that. I will attached a video and pictures here.

Joshua Hartmeyer

Stay far away! The kept raising our rates while my neighbors across the street are paying less than $20 a month for the same service, and none of us are in the city, all county. I switched to Parker County Waste Management which is much cheaper and doesn’t charge to drop off their container. Republic charged me a $50 container removal fee plus fuel fees and taxes to pick up their container, over $75 total for one trip to my house! Called customer support and they claim they can’t help as the fuel charges and taxes are added automatically. Horrible customer service!