Massage Envy

Category: Massage spa in Fort Worth, Texas

Address: 3000 S Hulen St Suite 153, Fort Worth, TX 76109, USA

Phone: +18177327200

Opening hours

Sunday: 9AM–9PM

Monday: 8AM–10PM

Tuesday: 8AM–10PM

Wednesday: 8AM–10PM

Thursday: 8AM–10PM

Friday: 8AM–10PM

Saturday: 8AM–10PM

Reviews

Alex Hingstrum

Oct 20, 2022

You can ask for the same therapist... Ask for DJay.

Katie O

Sep 8, 2022

I would give less than one star if I could. I was charged for a massage that this company refused to provide! I was turned away then sent a bill. I am appalled at the lack of integrity shown by this company. Avoid! Support local small businesses with integrity. After the response below I did as requested and still have not heard back from the spa. I reached out to them multiple times and there had been NO attempt to make it right. My review stands. Clearly customer service and honest business practices are not in the business model for this company.

Maycie McCauley

Aug 26, 2022

AVOID THIS LOCATION!!!! They will bill you for services that you cancelled and refuse to refund you. I spoke to three different levels of employees over two weeks and the issue was never resolved. I booked online, the website was not working correctly and booked for a different day than needed, I immediately called the location to cancel because you cannot cancel online. I called the location, nobody answered. I called again, nobody answered. So I left a voicemail with my name, phone number, and date that the massage was scheduled for (about a month away) and stated that it needed to be cancelled. One month later, I get billed $75 because I didn’t reply to their text message in time to cancel the appointment. They never listened to the voicemail and apparently don’t keep a record of that. Even when I sent a screenshot of proof of my outgoing calls to their phone number, they still refuse to refund me. So after them dragging out the dispute process for 2 weeks, I am still out $75 and they refuse to refund me. Pretty difficult to book online when the website doesn’t work 95% of the time. And pretty difficult to cancel an appointment when they don’t answer the phone 95% of the time. They are dishonest and lack morals and don’t take care of their members. I would definitely recommend finding another location. EDIT TO ADD: I filled out the form from their response below about a week ago and there was no response. It seems to be useless. I do not recommend giving this location any of your business.

Debbie Skiles

Aug 12, 2022

My account gets drafted every month but never any time can I get an appointment when I try. 9 months only managed to get in one time. They might need to consider hiring some more employees or let me cancel their contract 1 massage @ $65 x 12= The most outrageous thing I have ever purchased 😳

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Questions & Answers

How much does it cost to get a facial?

Massage Envy | Oct 29, 2022
Massage Envy | Oct 29, 2022

Non-Member Pricing, Accruals, and Member Additional pricing can be viewed on the location website page under the store hours. Please call the franchised location to confirm or clarify specific price details.

How long is a facial?

Massage Envy | Oct 29, 2022
Massage Envy | Oct 29, 2022

Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)

How much does a facial cost with a massage?

Massage Envy | Oct 29, 2022
Massage Envy | Oct 29, 2022

Yes, facials and massage can be purchased together. Pricing can be viewed on the franchised location web page. Please call the location to confirm or clarify specific price and service details.

Does Massage Envy offer Facials?

Massage Envy | Oct 29, 2022
Massage Envy | Oct 29, 2022

Yes, this Massage Envy franchised location offers facials. However, not all Massage Envy franchised location provide facials and we recommend you view the franchised location webpage or call to confirm.

Can I use my Massage Envy membership for facials?

Massage Envy | Oct 29, 2022
Massage Envy | Oct 29, 2022

Yes, Massage Envy memberships include massages, facials, and total body stretch sessions.

What does a facial include?

Massage Envy | Oct 29, 2022
Massage Envy | Oct 29, 2022

Facials are fully customized for each member or guest. Facial sessions consist of a skin analysis, deep cleanse, extractions, treatment and finishing products.

What is the youngest age a child can receive a facial or massage treatment?

Massage Envy | Oct 29, 2022
Massage Envy | Oct 29, 2022

Adolescents can receive a massage starting at 8 years old and facials at 12 years old. Franchised locations require a Minor Consent form signed by a parent or guardian. Minors may be required to be accompanied by a parent/guardian. Please contact your franchised location for further information regarding consents that may be needed.

Does a facial cost the same as a massage?

Massage Envy | Oct 29, 2022
Massage Envy | Oct 29, 2022

Yes. The fees for facials and massage services of the same time length are the same. There is an additional charge for advanced skin care services like Microderm Infusion and Chemical Peels.

How do I cancel my Massage Envy membership?

Massage Envy | Nov 5, 2021
Massage Envy | Nov 5, 2021

You can choose to cancel your membership after your initial contract term expires. You will need to contact your franchised location.

Are memberships required to book an appointment at Massage Envy?

Massage Envy | Nov 5, 2021
Massage Envy | Nov 5, 2021

Memberships are not required to receive a session at Massage Envy. Book your massage, facial or stretch session today!

Does a pre-natal massage have to be before or after a certain point in their pregnancy?

Massage Envy | Nov 5, 2021
Massage Envy | Nov 5, 2021

Its recommended that you wait until symptoms of severe nausea/vomiting and/or discomfort subside before scheduling a prenatal appointment. Please contact the franchised location for any questions regarding your pre-natal massage.

Does Massage Envy offer pre-natal massages?

Massage Envy | Nov 5, 2021
Massage Envy | Nov 5, 2021

Yes, franchised locations do offer pre-natal massages.

Does Massage Envy take walk-in appointments?

Massage Envy | Nov 5, 2021
Massage Envy | Nov 5, 2021

Yes, franchised locations do take walk-ins if appointments are available. However, it is recommended that you schedule appointment online or call the franchised location.

What does a massage include?

Massage Envy | Nov 5, 2021
Massage Envy | Nov 5, 2021

Every massage is customized to meet the needs of members or guests. Everyone’s body and needs are unique. Massage therapists customize each massage to address the areas that need attention.

How long is a schedule appointment?

Massage Envy | Nov 5, 2021
Massage Envy | Nov 5, 2021

Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)

Does Massage Envy offer couples massage?

Massage Envy | Nov 5, 2021
Massage Envy | Aug 7, 2022

Yes, most Massage Envy franchised locations do offer couple’s massages. Please call the franchised location to book an appointment and to confirm availability

Does Massage Envy have couples' rooms available for couples' massages?

Massage Envy | Nov 5, 2021
Massage Envy | Aug 7, 2022

Yes, most Massage Envy franchised locations offer couple’s rooms. Please call the franchised location to confirm availability.

Does Massage Envy have showers available for guest?

Massage Envy | Nov 5, 2021
Massage Envy | Nov 5, 2021

No, Showers are not available at Massage Envy franchised locations.

What Should I wear during my massage?

Massage Envy | Nov 5, 2021
Massage Envy | Nov 5, 2021

Your service provider will instruct you to undress to your individual comfort level. To learn more on what to expect please visit Massage Envy's What To Expect pages on the website.

How much is a Massage Envy gift card?

Massage Envy | Nov 5, 2021
Massage Envy | Nov 5, 2021

Gift cards for facials and massages can be purchase in at the franchised location or online. For service prices or to learn more please visit the Massage Envy website.

How much do massage memberships cost?

Massage Envy | Nov 5, 2021
Massage Envy | Nov 5, 2021

The cost of membership can vary by franchised location and are valid for all Massage Envy locations. Memberships include 1- 60 minute massage a month, or 60 minute facial, or 60 minute stretch session a month . Afterwards you can receive any additional services at the membership rate. Please view the franchised location webpage for rates or call and staff can answer your questions.

How much does it cost to get a massage?

Massage Envy | Nov 5, 2021
Massage Envy | Nov 5, 2021

The cost depends on the service. We encourage guest to view the franchised location website page to view pricing specifics. If you have any questions, please call the franchised location so they can help clarify your needs.

How much would it be for a prenatal massage?

Ashley Castellanos | Nov 5, 2020
Deborah Her | Nov 5, 2020

Mine was $95.00

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