Address: 3000 S Hulen St Suite 153, Fort Worth, TX 76109, USA
Phone: +18177327200
Sunday: 9AM–9PM
Monday: 8AM–10PM
Tuesday: 8AM–10PM
Wednesday: 8AM–10PM
Thursday: 8AM–10PM
Friday: 8AM–10PM
Saturday: 8AM–10PM
Alex Hingstrum
You can ask for the same therapist... Ask for DJay.
Katie O
I would give less than one star if I could. I was charged for a massage that this company refused to provide! I was turned away then sent a bill. I am appalled at the lack of integrity shown by this company. Avoid! Support local small businesses with integrity. After the response below I did as requested and still have not heard back from the spa. I reached out to them multiple times and there had been NO attempt to make it right. My review stands. Clearly customer service and honest business practices are not in the business model for this company.
Maycie McCauley
AVOID THIS LOCATION!!!! They will bill you for services that you cancelled and refuse to refund you. I spoke to three different levels of employees over two weeks and the issue was never resolved. I booked online, the website was not working correctly and booked for a different day than needed, I immediately called the location to cancel because you cannot cancel online. I called the location, nobody answered. I called again, nobody answered. So I left a voicemail with my name, phone number, and date that the massage was scheduled for (about a month away) and stated that it needed to be cancelled. One month later, I get billed $75 because I didn’t reply to their text message in time to cancel the appointment. They never listened to the voicemail and apparently don’t keep a record of that. Even when I sent a screenshot of proof of my outgoing calls to their phone number, they still refuse to refund me. So after them dragging out the dispute process for 2 weeks, I am still out $75 and they refuse to refund me. Pretty difficult to book online when the website doesn’t work 95% of the time. And pretty difficult to cancel an appointment when they don’t answer the phone 95% of the time. They are dishonest and lack morals and don’t take care of their members. I would definitely recommend finding another location. EDIT TO ADD: I filled out the form from their response below about a week ago and there was no response. It seems to be useless. I do not recommend giving this location any of your business.
Debbie Skiles
My account gets drafted every month but never any time can I get an appointment when I try. 9 months only managed to get in one time. They might need to consider hiring some more employees or let me cancel their contract 1 massage @ $65 x 12= The most outrageous thing I have ever purchased 😳
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Non-Member Pricing, Accruals, and Member Additional pricing can be viewed on the location website page under the store hours. Please call the franchised location to confirm or clarify specific price details.
Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)
Yes, facials and massage can be purchased together. Pricing can be viewed on the franchised location web page. Please call the location to confirm or clarify specific price and service details.
Yes, this Massage Envy franchised location offers facials. However, not all Massage Envy franchised location provide facials and we recommend you view the franchised location webpage or call to confirm.
Yes, Massage Envy memberships include massages, facials, and total body stretch sessions.
Facials are fully customized for each member or guest. Facial sessions consist of a skin analysis, deep cleanse, extractions, treatment and finishing products.
Adolescents can receive a massage starting at 8 years old and facials at 12 years old. Franchised locations require a Minor Consent form signed by a parent or guardian. Minors may be required to be accompanied by a parent/guardian. Please contact your franchised location for further information regarding consents that may be needed.
Yes. The fees for facials and massage services of the same time length are the same. There is an additional charge for advanced skin care services like Microderm Infusion and Chemical Peels.
You can choose to cancel your membership after your initial contract term expires. You will need to contact your franchised location.
Memberships are not required to receive a session at Massage Envy. Book your massage, facial or stretch session today!
Its recommended that you wait until symptoms of severe nausea/vomiting and/or discomfort subside before scheduling a prenatal appointment. Please contact the franchised location for any questions regarding your pre-natal massage.
Yes, franchised locations do offer pre-natal massages.
Yes, franchised locations do take walk-ins if appointments are available. However, it is recommended that you schedule appointment online or call the franchised location.
Every massage is customized to meet the needs of members or guests. Everyone’s body and needs are unique. Massage therapists customize each massage to address the areas that need attention.
Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)
Yes, most Massage Envy franchised locations do offer couple’s massages. Please call the franchised location to book an appointment and to confirm availability
Yes, most Massage Envy franchised locations offer couple’s rooms. Please call the franchised location to confirm availability.
No, Showers are not available at Massage Envy franchised locations.
Your service provider will instruct you to undress to your individual comfort level. To learn more on what to expect please visit Massage Envy's What To Expect pages on the website.
Gift cards for facials and massages can be purchase in at the franchised location or online. For service prices or to learn more please visit the Massage Envy website.
The cost of membership can vary by franchised location and are valid for all Massage Envy locations. Memberships include 1- 60 minute massage a month, or 60 minute facial, or 60 minute stretch session a month . Afterwards you can receive any additional services at the membership rate. Please view the franchised location webpage for rates or call and staff can answer your questions.
The cost depends on the service. We encourage guest to view the franchised location website page to view pricing specifics. If you have any questions, please call the franchised location so they can help clarify your needs.
Mine was $95.00
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