The Sheridan at Tyler Creek

Caroline S

The Sheridan at Tyler Creek is overpriced, poorly managed and doesn't take the complaints of their residents very seriously. In the entire 9 1/2 months I lived there, my shower was lukewarm. When I complained to one of the managers, she said she would look into it. When I brought it up again several weeks later to another manager, he told me the water was kept lukewarm purposely so that the older residents wouldn't scald themselves. It was finally repaired two days before I left for good. There is a high turnover of CNAs and I believe they tolerate unprofessional, obnoxious behavior from some of them because they are desperate to keep the CNAs they have. One CNA, in particular, was rude, unprofessional and obnoxious to me. When I complained to the supervisor of all the CNAs, he thanked me for bringing my concerns to his attention and assured me she would no longer bring me my dinner or enter my apartment for any reason. The next evening, this CNA brought my dinner. One of the nurses, who was kind and dedicated, told me that this particular CNA had also been unprofessional and rude to the nurses and cited an example of when she asked the CNA to do something that was her responsibility. The CNA retorted, "Do it yourself," and walked away. They boast a bus that takes residents to medical appointments for free provided the appointment is on one of the days the bus runs. I attempted to schedule a ride to take me to a doctor in St. Charles and one of the managers told me the appointment was over an hour earlier than the bus driver arrived, plus he was booked solid for the day. I was forced to hire a service to take me round trip which required a round trip fare. The nurses run in and out at inconvenient times bringing a cup of pills and a glass of water, but they never bother to tell you what you are taking and why. Before I left, I was told that one of their nurse practitioners expected me to take an evaluation to make sure I was competent to take my own medications unassisted. When I protested, explaining that I didn't know what I was taking and why because no one had ever enlightened me, I was told they were following the rules. Finally someone from corporate waived the need for the evaluation. The food is uninspired. The menu is recycled every 10 days or so and it isn't very good. I do believe, however, that the director of dining services, who is an affable and dedicated man, does the best with what corporate gives him as a budget to purchase food. I am thankful that I was healthy enough to leave there and return home. I don't recommend it to anyone as it is nothing but a glorified nursing home.

Lynn Saxe

A big thank you and much appreciation to the staff at The Sheridan at Tyler Creek for the many ways you care and provide assistance for our loved ones. I am regularly reminded on how difficult their jobs are to care for the residents in various ways, even when my parents are not able to communicate or appreciate the care given. My parents have been residents at the Sheridan for over a year now. In that time, there has been turn over of staff. I have been saddened to see many friendly faces go, but welcome the new ones and to help with any transitional ways for them as well as my parents. I can't say enough how very thankful I am for the purposeful commitment the staff have taken to see that my parents are able to enjoy one another often even though they are in separate apartments.

Unknown Person

This community used to be welcoming and five stars all across the board. Unfortunately it would be too generous to give even one star. The new management who have all transferred from bought out company has turned it into business rather than a home. They are concerned about budget rather then the needs of the residents and staff members. The ED walks around unapproachable and will give you the famous line of “I’ll look into that for you” without keeping her word. All complaints are swept under the rug and makes the community picture perfect for corporate. The memory care director has little to no experience and can be see walking the halls on her cell phone while putting her work on her CNAs. Dining services has reached its low point and the food is barely edible. Housekeeping has had a huge turn around rate and my loved ones room is cleaned every other week if we are lucky. When this should be scheduled every week on a specific day. Maintenance request can take days to weeks with several reminders before it gets completed. With the amount of money paid each month with multiple increases over the years the service we receive is horrible and they are always short staffed with the use of agency. The only original direct was of sales and marketing who let go due to personal reasons of the new management. The only approachable and genuine person this community has left. I would not recommend this community for the safety of your loved ones. Update 11-2-19 A few weeks ago I wrote an honest review about this community hoping thing would have improved. Well I’m here to say they have not and in all honest things have gotten worse. From my own personal views and from conversations from other family members. There are no activities going on in the community that are appropriate for these residents. Especially if you go up and visit the memory care unit. The residents are either sitting at the tables staring at magazines, sitting in a circle sleeping, or sitting in front of a TV. How is this stimulating the residents. When you go to talk to the Memory care director she is either not around or is too busy walking up and down the halls on her phone. When you do finally talk to her she just looks lost. My question is why aren’t you doing activities with the residents. She is suppose to have all this experience working with residents with memory loss but yet I never see her doing anything. Also the turn over rate in this community is laughable between CNAs and Management. One minute someone is here the next they are gone. Rather they leave because they feel like they are overworked and under appreciated or they are fired. I would love for someone in the corporate office to look at the turn over rate since the beginning of the year. There have been several people that have been fired that should not have been. Terrence being one. He was so wonderful with the residents. He kept them active and engaged. There were amazing programs that were ran with the residents such as songs by heart, Zumba, musicians, and the library that were all stopped due to budget. When asked it was because of budget. I pay close to 7 thousand for my loved one to live here. I don’t want to hear about budget. My hopes in writing this update is so that someone in the corporate office at Senior lifestyle will read this and ask the question. What the heck is going on? This building needs a fresh group of managers such as a memory care director who knows what’s she’s doing and has experience. An Executive director that actually takes the time to listen and talks to family members. A housekeeping director that is actually making sure the community and residents rooms look presentable. A dining director that isn’t always so worried about budget and will get good quality food in the community. An activity director that will have more engaging programs for the residents. At this rate with all the new communities opening up in the area you will be out of business.

Joseph Griessler

This is the first and probably only google review I will ever post. For the main reason that it is so important to me to express my appreciation for the staff and management of this facility for the care they give to their guests and especially residents. This NOT an easy job. There is a reason we cannot quit our own jobs and give this care to our loved ones. And this staff choses it everyday. This residential center is clean and active and more than I could ever have imagined. I sincerely thank you for the care you have provided for my Grandfather. And the amazing work you do for our family members you care for everyday.