Villa at Riverstone

My Lavish Habits

Excellent customer service and care provided.

Larry Chriswell

I placed my wife, who had dementia, in this Autumn Leaves facility for one year. It was a pleasant facility and provided good basic care. One of my concerns was adjusting her diet to maximize it's effect in helping with her disease. As the facility's diet was set by a group in the corporate headquarters in Fort Worth, communication about proper diets was not made available to us. I based recommendations on my internet research, and worked with the kitchen staff to try and modify her diet. This was only somewhat successful. For the first two months, they paid close attention to her, making her feel a part of the group and providing friends for her, as well as activities. This was in large part thanks to the efforts of the regional director of sales who took an active interest in her well-being. However when this person was unable to spend time at this facility, the level of care fell off. Except for my frequent visits, I had the feeling that she felt abandoned. I would usually find her watching TV having no interaction with the other residents and only custodial attention from the caregivers. While I found that a couple of the caregivers had exceptional attitudes of caring, their assigned duties kept them too busy to spend much time with my wife. I was able to spend most dinners and evenings with her. I took particular interest in her diet and medications, wanting to do the best to try to help with her disease. This, evidently, seemed to annoy the supervising personnel who came to resist my requests for information and modifications. I suspect this led to an incident that I suspect was instigated by the supervising nurse with whom I had a bad relationship. I suspect that she gave instructions to my wife's caregiver to try to find an excuse to accuse me of trying to cause injury to my wife who had very limited means of communication. Of course, the police are trained to accept all accusations, so that the accused is forced to prove his innocence of bogus charges. This cost me over $35,000 in legal fees and much consternation as I did my best to try and care for and keep my wife alive. After several months of court appearances, the judge finally dismissed the charges as not credible. Shortly after the incident, both the caregiver and the supervisory nurse were no longer working at this facility. Hopefully, this will demonstrate to others that such conspiracies are not in keeping with a professed goal of providing a wholesome family atmosphere where the good of the resident is of primary concern. However, none of them ever confessed to the Fort Bend County authorities. With some good home care provided by Home Instead, she was able to share the love of her husband for almost another year before she passed from her disease.

sc44889

Took a tour here in November 2020 the building and grounds are clean, smelled good. Actually it was just before lunch and the food smelled fantastic, I wanted to ask about having lunch, but knew with Covid it wasn't possible. The Executive Director, Communications Director worked with us to make entry so easy, there was no sales pressure, everything went smooth. Also the Wellness Director made exceptional time after work hours for an off-site assessment. My loved one likes to do crafts, which they have and thanks to Jane she really loved the puppy visit. Fortunately Villa at Riverstone is near our home so we can drive there in a short amount of time. Since the Covid threat has lowered and with the in house vaccination visitation is better.

LJK

This community is under new management. I have communicated with Jane regarding a family member entering the community. Jane has been patient, caring and understanding of our needs. The community is very nice and designed for memory care. The accommodations are comfortable and I believe the programs will benefit memory care residents. The community is conveniently located in an area close to shopping and residential areas.