Address: 590 N Dean Rd, Auburn, AL 36830, USA
Phone: +13348219940
Sunday: Closed
Monday: 10AM–6PM
Tuesday: 10AM–6PM
Wednesday: 10AM–6PM
Thursday: 10AM–6PM
Friday: 10AM–6PM
Saturday: 10AM–5PM
Melissa White
I had my ring sized by JBD and paid a small fortune for that and soldering. Aside from the cost, I was pleased. The next morning, a diamond fell out of my ring. I took it in for repair and asked that the $65 fee for repair be waived as I felt the sizing must’ve loosened my diamond, but that request was denied. I was quoted approximately $265 for the diamond replacement and was charged $365.84. My 2 star review is for lack of accountability and overpricing after giving a quote.
Brittney Dillard
I initially come in to have the head of my engagement ring redone since it was a 3 prong i needed more stability since i’m a hairstylist my diamond was always loose. I was told more prongs wouldn’t change the look of my ring, when I went to pick it up I couldn’t even see the diamond it completely sat way low and i wasn’t happy but the work of it was excellent so i called and was told to bring it back in, when i met with Jessica and told her my problem she was super informative with me and we discussed the needs i wanted and even confirmed them with the jeweler, when i came to pick it back up it was way more than i have ever hoped for it was amazing! It just shows what great customer service and a little bit of communication will do! i’ll be back in the future!
Lisa W
I was looking for a custom Auburn piece for my husband. I live out of state and with the help of the jeweler, I was able to create the perfect pendant. When I had an issue, the owners were willing to rectify it immediately without question. That is a testament for great customer service! If I’m honest, I was nervous about with this idea since I wasn’t able to see the piece in person before it arrived in the mail! I received it yesterday and…WOW, it’s absolutely Gorgeous! My husband will love it! The details and quality are AMAZING! Something to be said for the attention of a small, family business!! The packaging added that extra, classy touch! We are very pleased! It is apparent that your piece is handled with the utmost attention! Congratulations, Jewelry by Design! Best wishes to you for continued success! Picture does not do it justice!
Garrett Fields
Really poor customer service. Disappointed with the attitudes of the employees
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Hi. Thanks for a great question. We do not offer lapidary (stone cutting) services, however, there used to be a hobby group that met at the Opelika Rec Center called the Rock & Mineral Club (Rock Hounds). Some within the group did stone cutting. We may suggest reaching out to them to see if they may be able to refer you. Good Luck!
Thanks for your question. We do complall services in store for a quick turnaround. g sizing fees vary contingent upon design, purity of metal, width of ring, etc. Please drop by the store with the ring for an in-person estimate. We are open M-F 10-6 & Sat 10-5. We look forward to seeing you soon!
Thanks for your question! Our appraisal prices are contingent upon what items are brought in. However, we would love to invite you into the store so we can give you an accurate pricing estimate!
Thanks for asking..most of our watch battery services start at $15 & we will change while you wait. We look forward to seeing you soon.
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