HarborChase of Naperville

Jasmine Smith

The worst harbor chase to work at. Management will harass you and blame you for their wrong doings. They don’t listen to their employees with concerns. Some of the management racist. Can’t keep staff. The list goes on.

Randall Galbreath

Lacks basic common sense. There is no director of nursing and therefore no one to supervise nursing staff. Bedsores go untreated. Concerns go unanswered. Your loved one would be better off anywhere else.

Bob Beyer

My brother lived at Harbor Chase during difficult times for him. I knew that he was well taken care of and that the staff responded to his needs.

Scott Fuller

Open Letter Dear HarborChase, A little over two years ago my mom accepted her limitations due to Alzheimer’s disease and chose to make HarborChase home. Upon moving in you helped my mom make her apartment truly hers. You assisted with moving furniture and arranging possessions. You helped hang pictures and artwork on the walls. I remember one piece was quite heavy and required studs. You did not even hesitate. You simply asked where the piece should go and secured it safely to the wall. For someone who has been fiercely independent her entire life, living in an assisted living facility was challenging and my mom’s feelings of doing so were complex. Thankfully, you eased many of her concerns. You honored her request to enter her apartment only after knocking and being invited in (unless there was an urgent need). You allowed her to assist other residents, her friends, some with limited mobility who could use a little help getting around. In return, my mom felt appreciated and valued. When my mom asked for something constructive to do, you suggested she tidy up the garden, and she was very happy to do so. You did all of this along with providing fundamental support, such as administering medication, providing meals, and recreational activities, for example, which alleviated some of my biggest concerns. As my mom’s final weeks and then days approached, not only did you provide her with the support she needed, but you also provide me and my family with the support we needed. You allowed us to be with my mom when we wanted, how we wanted, and for as long as we wanted. During these final days I was touched by your sincere compassion and empathy. I watched as you came to see my mom, not because you were supposed to, but because you wanted to. I appreciated every time you asked if there was anything I needed. And I am thankful for your patience when I repeatedly asked the same questions, over and over and over again. Thank you for all you have done, for my mom, for my family, and for me. Scott Fuller