Clarity Credit Union - Nampa, Idaho

Ashlee Ward

This isn't a convenient bank. We don't live anywhere near one, and basically you have to send a check in like it's 1998. You can't make online payments. But we sold our truck that was through clarity. An 850 dollar payment had just been sent in. They knew the truck was sold and that the dealership had sent payoff, they got the 850 dollar check and cashed it anyway.

Andrew Bradburn

I couldn’t do an HELOC until I was in my house for 1 year. Got me set up with a signature loan until I hit the 1 year. Now after voicemails and numerous emails I am unable to get in contact with them to continue doing business with them as planned. It is probably time to have another bank take over. Terrible customer service.

Jose A Garcia

The reason for this review is to give thanks to Tom Doan, he and I started a great financial relationship at Clarity Credit Union in Middleton many years ago. Tom then moved to Nampa and I was worried that our financial relationship would come too an end, but Tom continues to provide me with great service and has Introduced me to Tamara, branch manager at the Middleton Branch and I continue to receive great service. Thank you all at Clarity 😁

Nicole Florom

Thought this was a good place to be, but not after the stunt they pulled. You give one requirement to be met. That gets met. Then you throw another requirement in when one gets met. Which basically helps set you up for failure. If you know why somebody is trying to get help; you should tell them ALL the requirements up front. Honesty about stuff like that goes so much further than doing what this Savannah gal did. So far, Wells Fargo is looking at the better options of getting help for what it's needed and isn't doing what Clarity has done. So that's probably a better banking place to go to. By the way, I have reached out and applied twice. And both times I was not told everything up front. So I highlyed out there's anything you can do to help fix the issue.