Visionworks Montgomery Mall

David Miseyko

I’m just not happy with Visionworks or maybe it’s just this location, it’s the second time I’ve had a bad experience here and I’m not going back again. The people that work there are just so unprofessional and they seem like they don’t wanna work there, most of them are not friendly and are very short with you and act like it’s a chore just to help you. The only two people I like that worked there are the optometrist and some other man filling in from another store because they’re so shorthanded. It seems like everybody uses the Covid excuse for bad service.

N/A N/A (Thward)

The lady who works here is nice but they only have 1 person for the whole store. I talked to another customer and she has been here for over an hour just for a simple replacement.

Lydia Notaro-Tate

Today, Thursday, August 11, 2022 4:30pm Eastern Time, I went to pick up my new glasses at the North Wales, PA Montgomery Mall location. I am immune compromised, so I requested very politely that the person (who was the only one there it seemed) to wear a mask while I was doing my fitting, for my safety. She said to me, “It’s not required, and I am not going to.” Words were exchanged and she was belligerent and rude. As a customer, I was well within my right to request this, and it takes nothing to put a mask on for five minutes if someone clearly states it is for their health. As I was walking out, I told her I was going to file a complaint, and was told to “F-off.” Masks are not up for debate. How it was handled is my issue. I asked her name, she said she did not have to tell me. She was tall, heavy set, possibly Hispanic with curly hair in a tight ponytail. I am beside myself with how I was treated.

Tyler Lindquist

Takes a week to make an appointment then on the day of they waste your time saying their system is down.