CapEd Credit Union Administrative Office (No Branch Services)

Lana Hedley

Phenomenal customer service and support! Anthony Ayala and Lindsey Jebb are superstars! I now reside in England and needed to close an IRA/SEP at Cap Ed and have the balance wired through Wise (formerly Transferwise). Lindsey was kind enough to pick this up when a colleague was off. The paperwork I was initially sent was not quite right. Lindsey stepped right in and corrected the document and resent to me along with additional information and documents to complete to close the account and also to wire funds. She explained everything to me and worked through the time zones with me. She then let me know that Anthony Ayala would be helping me with the wire. I had a few issues with the routing number and intermediary bank. Anthony actually spent at least 30 minutes on Skype with me to get this wired. Unfortunately the wired was rejected as my Cap Ed account had my name, then initial and last name and the transfer wise was a bit different. Anthony came through again for me and we wound up transferring to another bank. The issues with Wise (formally Transferwise) were very frustrating but with Anthony’s help this has been resolved. Anthony followed up daily with the wire and with me until we could figure out what I had gotten wrong. I must say both of these CapEd employees have been very patient, kind, knowledgeable and professional in every phone call and email and followed up on every detail until this was resolved. What a pleasure to work out a problem with such considerate CapEd employees. Thank you both so much! Big round of applause for you both! Kindest regards Lana

Daisy Moore

What hypocritical bigots. They pull out supporting pride because of "concern for children" but take away an elderly person's car during a deadly pandemic. This "bank" is the worst. Crash CapEd, CRASH!

Melissa Gyfteas

1. Added insurance to our loan and although I have uploaded proof of insurance AND taken it into the branch you still have not removed it from the loan balance. Goes to show that just like the big banks, quick to add the money you want to take from us but slow to return the money you owe. 2. Sponsorship of the Pride parade with a children's drag show, we will be looking to take our business elsewhere, even if it means paying a higher interest rate.

Beth Cunningham

I had to call CapEd today to have some funds released. I spoke with Anthony and within just minutes he had all of my issues resolved. It's people like Anthony that make CapEd a great bank.