Sunterra Springs Springfield

Stephanie Moug

I am totally disappointed with nursing home, even the head of the nursing home doesn’t follow up when it’s presented to her. None of the staff seem to care and rude After reading the prior reviews and thought it was going to be a 5 star but it’s lucky yo make a 1 star So very disappointed and don’t want you yo make the same mistake we made by the reviews

Ashley Zimmerman

Hello - I just wanted to introduce myself as I am the Director of Nursing of the facility. I have been with Sunterra for almost 3 years now and I'm very happy to be a part of such a wonderful interdisciplinary team. We have remained a 5 star across the board in our Medicare Ratings including staffing and quality. This last year we also received an award for being top 15% in nursing care from our Pinnacle reviews along with many other areas. If you are looking for placement for a loved one, I would highly recommend it. We are designed much differently as we are a small facility with only 38 beds and they are private only. We have a strong focus of rehab to home (reason I love it so much). We work with each patient individually to try to meet the goals of their care. We focus on high quality and are capable of taking care of a variety of needs. If you are looking for employment and would like to join please feel free to reach out to us and we would love to meet you and let you know what we are about. We will keep you on your toes with our admissions/discharges, but will give you a great nursing experience! We have a strong longevity of our staff and have built quite the "work" family.

Cindi Grimm

My dad was recently at Sunterra Springs. The place is new and looks fantastic. However, the care my dad received there was terrible. He lost almost 20 lbs in less than a month. He needed help eating and they promised they would help him eat. They did not! My dad got worse after being there. He also developed Covid (I don’t think he got it at Sunterra Springs) and was put in isolation for 10 days. And since no one could visit him, I honestly believe he was left alone most of the time. We chose this place because of the 5 star rating. Don’t ever base a facility on the 5 star rating. He had to be taken back to the hospital and spent 2 weeks in the hospital. He was then transferred to another skilled nursing facility that only had a 2 star rating. The place he’s at now, take GREAT care of him. Unfortunately we had to put him on hospice because he’s gone so far down hill that he can’t recover. The people at Sunterra Springs we’re RUDE, they acted like they were being put out if we asked them to do something that was within reason of what they should be doing. The day he was admitted to Sunterra Springs, it took almost 2 hours before someone came into his room to evaluate him and check him in. We told them everything he needed help with. They assured us that they would do all of these things. They did not do what they said they would do. They said he would be shaved, bathed, and hand fed. He was not shaved. My step mom has to do that. He wore the same clothes for days and finally after we asked when they would bathe him, they finally got him into a shower and bathed him. Their excuse was if he didn’t want to get in the shower they wouldn’t make him. Where he is at now, he’s bathed and his clothes are changed every other day. His hair is washed. They also shave him daily. I would not recommend Sunterra Springs to anyone. Now if, all you need is to be rehabilitated after a surgery and you can dress yourself and feed yourself, Sunterra springs may be just fine. But if you need more care and can’t do as much for yourself, Sunterra Springs is NOT for you or your loved one. They cannot rehabilitate you if you aren’t able to help yourself. Or should I say, they WONT help you unless you can take care of yourself. I only wish we would of taken my dad to a different facility when he first was released from the hospital and told he needed to be in skilled nursing. My dad was admitted to Sunterra Springs on July 11. He was taken back to the hospital twice and released back to Sunterra Springs. The last time he was taken back to the hospital was on August 11. He was at Sunterra Springs for one month and spent 2 weeks in the hospital. He is now at Republic rehab and Nursing home. They only had a 2 star rating. I would give them a 10 star rating. They are more caring and take so much better care of him. I only wish this is where we would of taken him on July 11. I think he might of recovered and gotten to a place he could do more for himself. Now, it’s too late. He’s 87 and his frail body just doesn’t have what it needs to fight anymore. He had Covid at Sunterra Springs and then also developed c-diff while at Sunterra Springs. Between the Covid, c-diff, and UTI’s, and being dehydrated… he just doesn’t have the strength to fight back. It’s all too much for his frail body.

Kathleen Dolen

Where should I begin…there is no structure as it relates to therapy. They just come and get you without any advanced notice. Showed up at meals or when I had visitors. I arrived on a Sunday. Did not see the doctor until Friday and an antibiotic was prescribed days before he saw me without an explanation of why. No plan of care shared. Inconsistent with dispensing medication, fail to tell you what they are giving, and had an experience where a med tech couldn’t tell me what a pill was. She said “I don’t know”. And LAUGHED. Told her it wasn’t funny. Had a situation when they were contacted on a Tuesday regarding an appointment time change for the next day. Didn’t tell me and I found out when transport showed up. They do not wear name tags nor do they introduce themselves. I had to ask names. Most of the staff if not very friendly or smile. I only know one name, Chery, a nurse who was friendly and took the time to explain what she was doing and wasn’t above checking vitals and helping with trays. Kudos to her!!! Food was not good. My husband brought me in a meal each day. Communication leaves much to be desired. Both my husband and son received calls regarding Patients that were positive for Covid. If it wasn’t for my family I wouldn’t have known. After I finally saw the doctor I requested discharge, I was that dissatisfied with care. This facility is not a “luxury” facility. It falls very short of that. I do not recommend.