The UPS Store

Donnie Bowling

Very helpful. With a line of 10 people the young lady still took her time and didn’t rush any customer to produce the needed information. Even when some people are technologically challenged.

Lee Hunn

Service here is extremely lacking with no real sense of how to or how not to run a business. I had box service here for a number of years. Things were okay due to limited to no human intervention needed. However, it seems as though their accounting was handled so poorly that they were not billing their customers. Keep in mind, they had my physical address, phone number, email address that they could have contacted me at any time and the box number with the ability to put a note in the box at any time. When THEY realized they had customers THEY said had not been billed or notified, they told me my box was 17 months past due and approached it like it was my fault as their records even showed them, they had never billed, notified or even asked me for it, when I had been in numerous times to pick up packages that they had emailed me and told me that I had. Not to mention the many times, on average 2-3 times per week, I had come in to pick up mail over this period of 17 months and that's right no note in the box. If I had someone that hadn't paid for service for 17 months, I would have discontinued their service for non-payment and the fact they didn't do that, proves that their accounting was so poor that they didn't even know. In disgust, I paid the $340.00 - 17 months @ $20 that they said had gone unpaid, only to find credit card proof later, that we had in fact paid for the previous year of service. So, if you have box service here and are told payment hasn't been made, DO NOT DO AS WE DID and take them on their word, check your own records closely because that may not have been the case as it wasn't in ours. I know that the United States Postal Service isn't always perfect, but at half the cost for what we were getting from this Richmond Rd. location and only a slight inconvenience in comparison it is definitely worth the tradeoff. Note: Price was not the original concern or problem as we left the UPS store with a hefty overpayment of almost a year of service, it was how we were told incorrectly we owed when we didn't and then made to feel like we were trying to steal service from them. By the way, we paid in full what they said we owed, exactly one day after they said we owed them and would have paid the same day if my wallet had been on me at the time. I would have left 0 stars, but you can't push post without leaving at least one. Lol.... SMH!!!

Bobby Kiper

I found the sorry it's laziest worthless staff I've ever seen in my life at a UPS store at this location

Eva Fernández

Very kind and helpful! Bilingual staff! Gave me a discount for being a teacher without asking for it! Great price for color copies! Thank you both!