Pet Supplies Plus Mundelein

Joyce Ryan

Great assortment. Friendly and knowledgeable staff.

Paula

I usually get my dogs groomed at the Wauconda location. I scheduled a grooming appointment weeks in advance, after getting rabies vaccinations for both dogs at the Mundelein location because it was convenient at the time. They are all the same company, right? And I love the Wauconda location. Big mistake! I usually have to schedule the drop off and pick up times in between my meetings for work. I arrived 20 minutes early to drop my two dogs off. One is nearly blind and almost completely deaf. When I walked up to the gate, I was told by this very snippy young woman with dangerous looking daggers for fingernails, that I had to come back at noon (my exact appointment time.) so I trudged back out to my car holding the blind and deaf dog, with the other one on the leash. The more I thought about the situation, the more it bothered me how rude she was. I called and asked to speak with the manager while waiting in my car. He wasn’t much nicer. Basically made excuses for her. I should have followed my instincts and just left. At noon, straight up, I brought them back in. Again, the hateful young woman was there and demanded to see the rabies papers (which I told her were provided when I made the appointment). No record, of course. I was so frustrated by then. I told them rather loudly, I was leaving since this was the worst grooming appointment I’ve ever experienced . The manager then came over and said “ma’am, I’m going to have to ask you to leave”. I was already trying to wrangle the dogs and get out of this disaster anyway. And the rude young woman kept taunting me and saying rude things, so I told her she needed to stop talking. She didn’t… and the manager even told her to stop, and she didn’t. I strongly suggest you visit the Wauconda location where they have friendly, welcoming staff who know how to treat long-time, good customers.

Beau Jeffrey

I had a great experience! I purchased a bag of dog food online, & picked it up the next day. Very streamlined!

Donna Serio

The staff at this store are knowledgeable and helpful. If I buy a heavy bag of litter they always have someone who will carry it out to my car. They always have the products I need in stock and they have frequent sales and discounts that are sent by text or email. The store is neat and clean and the aisles are not crowded with displays.