Gem City Tech

Andrew Smith

Gave Gem City Tech a call after I accidentally ripped my headphones out of the jack on my TV (tripped on a headphone jack extension cable), resulting in a small part of the plug-in to be stuck in the jack. I was able to get the TV to them for a successful repair the next day, but an issue occured where one of the employees accidentally cracked the screen during reassembly, making the TV unusable. To Gem City Tech's credit, the owner, Denzel, immediately called to apologize, and had already done some quick research to offer replacement TV options that met/exceeded the specs of our old TV. When I chose a replacement, he was able to purchase it and get it to me same day. When I noticed the replacement TV didn't have a headphone jack (neither of us would've guessed this would be an issue), he ordered a part to resolve this issue. In truth, the replacement TV isn't ideal for our use for multiple reasons, but the final decision was mine to make and I didn't want to wait what would have been several days for an ideal replacement. But this TV is suitable as a stop-gap while I save up for a preferred replacement. The point is that Denzel and Gem City Tech did everything right, and asked of them, in regards to fixing the issue to ensure my overall satisfaction in regards to fixing their mistake, even if it meant not making, but losing money. I wouldn't expect a lot of businesses to go to this extent for customer satisfaction.

Dan Morrison

The guy I talked to have me several routes I could take to build a PC affordable and gameable . Give them a call

Nevan Fuduloff

Wouldn’t go anywhere else. Cool people that know there stuff. Very knowledgeable. And you won’t break the bank with them either. Highly recommend

Corey____________ ____

Have yet to bring them something they couldn’t repair. I highly recommend them. They have repaired countless phones and MacBooks for me. And always are a fraction of what the apple store wanted. We are lucky to have them as an option.