Turk Furniture

Victoria Halstead

EDIT: Turk responded with “we can’t locate acct, email us” which I did the same day and then NOTHING. Ignoring me again was insult to injury. ORIGINAL POST: I don’t have the heart to give it a 1* but honestly this experience has really made me question what has changed with this company. I have been a customer for 20yrs. Found and bought a sofa in LaSalle. I made sure to ask for new- not floor model. They delivered the floor model. It smelled terrible and I told them I wanted a new one. I was told to call Joliet bc they handle all the exchanges and Joliet was the only one having a new one delivered anytime soon. A couple months later, I got the “new”one. The backs didn’t line up and the seat creaked when opened. “Someone will call you” but they didn’t. 8months later and the seat is popping and groaning so I start calling again. The “new” one was never put in the system so my warranty was two days past. But they sent someone out. He said it was a staple catching when it opens and he pulled it out. He said the backs never line up right and they all creak when opened. “Someone will call you” but they didn’t. 3 months later and the backs are broken, the fabric sags and the seats are noticeably different heights of this 15month old sofa so I call again and I’m told “why are you even calling Joliet, you bought it in LaSalle”…well Joliet is where this one came from months after the first but it was never documented…”someone will call you”…nope. It’s really unfortunate.

Jackie

Great customer service !

Megan Lacy

Lisa was great to work with. She made the process very fun and smooth!

Anita Moore

Connie was very helpful with the purchase of our recliners. Thank you!