Gamers World

Sasha Adams

It's was a ok place we went in to look around but was never greeted

Amy Terrones

Very disappointed with my experience today at the Gamers World in Vernon Hills. Signs everywhere stating entire store is buy two get third for 50% off. My son was buying two individual Pokémon cards that were $4 each. I told him he could get a third for $2 with their sale. When he went to buy it came out to $12. My son asked about the sale sign and the employee said there is an asterisk that if excludes Pokémon cards. I mentioned that I didn’t see that and went to check. The sign only says it excludes Cards of Humanity. The employee said that some of the signs were updated but couldn’t show me any that actually did exclude playing cards. Even the sign on the glass case next to the cards my some was buying did not have the exclusion of trading cards. Having worked in customer service centric businesses I told him that honoring sales is one of the most basic things and that he should update his signs. When I went over to look at one of the signs he followed me from out from the behind the counter and told me he didn’t deal with bullies and I could go elsewhere if I wanted. I let my son by the two cards he wanted, and the employee did at one point say he could take a dollar off but my son wanted to keep to his $10 budget. The employee was well aware that I was unsatisfied; I mentioned I’d be writing this review and he accused me of extortion. I wasn’t trying to take a $20 discount or anything, just $2 - honor the sale signs posted is all I was asking so that my son could stay within his budget. $2 is so little to make me so upset but it’s really the bottom line of poor customer service and not standing by your offers. A quick, I’m sorry, you’re right, our signs don’t have the exclusion of playing cards, I’ll honor the $2 discount is what should be expected.

phantom geek

This wasn't what I expected it to be but it's good for a small store. They had bored games and some magic cards but this place is over priced for most of their items.

Paul Kuo

My family and I went to buy some loose Pokemon cards that my sons were interested in. The cards that they wanted were very random and consisted of Pokemon using all different energies as well as Trainers. The owner Jester was there and he was extremely helpful, helping us find over 30 of the cards that they were looking through by going through binders and loose cards in a box, which was extremely tedious. We've been to many Gamers Worlds where the employees running the store seem like they couldn't care less about their customers. We were fortunate to have the exact opposite experience here and want to thank Jester so much for his kindness and patience!