U-Haul Moving & Storage of Scranton

A A

I’m a paying customer who had to have to keep my truck and trailer because of the delay of the closing of my house and I got hassled about brining the truck and trailer back with a house full of items. I didn’t have a choice but to extend the rental of the truck. I’m paying to use the truck and trailer and as a customer I should not be hassled when I am willing paying to use the truck than longer than intended. When I went to return the truck the the person at the desk was nice to me but other than that I was talked to rudely over the phone Every time I called to extend. I was already stressed about having my move delayed and didn’t need the additional stress.

Antonio “Tony” Cianflone

Was moving and was forced to go to Scranton to get the moving truck I needed. The employee there didn't explain any of the extra charges or pretty much anything that was needed to know about renting the u haul. Ended up paying more then double what was told to us when we picked it up. Very frustrating.

The Firebird Guy

Was overcharged for damages that they claimed I did. They stick to their, "You didn't accept the insurance and we found the damage". However, they wouldn't let me actually verify the damage and the pictures they provided me didn't show any damage. They also informed me they must replace everything despite claiming 1 object [A chain hook] was damaged. Emailed, called, and spoke personally with representatives. No resolution. Make sure you mark everything damaged when you rent. Otherwise, they'll find a way to charge you.

Joshua J

Standard uhaul. Hidden trailer adapter fee is why it’s a 3 star review.