CubeSmart Self Storage

Diana Ramirez

Communication between corporate and local storage was great. they relaid my needs and helped me.

Emily Scoles

Had an amazing experience at the Deerfield, IL location! Bambi was extremely helpful, and it was super easy to get everything set up. Facilities were spotless, with good deals for climate controlled units, and the whole place was designed to make it easy to store things there (a garage to pull into, easily accessible carts and elevators close to the door). Highly recommend.

A Hernandez

This place has an awfully rude rep in the office. At the beginning when we were looking to rent a unit she was somewhat pleasant but once it was eented the next day she did a 360 turn and was rude every single time we had a question. We have rented in the past but it had been awhile so we had questions and let me tell you..we were sorry to even ask. I had to go in and ask that I needed the light fixture on our 10X30 fixed and it was like asking for the sun to be brought down. She made a face and said:"noone complains about a 2nd light". Which to my response was, then why is there a light, plus since we have a bigger unit I cannot see the items in the back without a light. Needless to say she was bothered and said: "well I'll call the handy guy and I don't know when he'll come but you have to come when he's available or you have yo leave a key 😳" I agreed to get this convo over with but 1 week past by and nothing. I went back in to remind her and it clearly looked like she had forgotten and NEVER made that call and just said:"I haven't gotten a response I'll call again". 😡 a few days later it was fixed..no apologies or nothing. It was dreadful dealing, asking that lady a question. Another time when i asked when the special would be over, if i was able to get another deal she quivkly responded:"no, you pay full price". I asked: "what about if my son rents out a unit"..she quickly said: "ill flag your account. I can flag you right away and if you dont pay, ill have your stuff taken out!" 😳 We were asking questions to see if there was any ways we could save some money after our 2 month rental in case we needed more time, but this lady started going off and assumed way too much. I believe in Customer Service and that place does NOT have it. The units itself are ok but half if the time when we were moving our stuff, we noticed that the AC was not working. Perhaps they turned it off or had it low but it felt more like a fan running. There were 2 more new reps when we were moving out of there, so hopefully that awful rude person is gone. But if you care how you are talked too..youll avoid this place. Needless to say we moved our stuff to a different storage area with kinder reps. and saving more money because the other rep is willing to work with us after our 2 month rental in case our garage is not finished.

heyred16

Best management ever. Love Betsy and staff. Clean. No moldy or musty smells you get at other places.