University Living in Ann Arbor

Brigette

I am very familiar with University of Living in the past and it was one of the better places in Ann Arbor; However, now I Am absolutely disgusted with what I have dealt with! I had a dear friend that was transferred to UL and she was there for 10 days and charged over $15,000!! My dear friend was extensive care which I am very aware that this would be pricey, however we were quoted $7,600.00 a month with her condition and everything that she required along with a moving fee of $3,000.00 At the end of her meeting with everyone she paid over 10,000.00. The care was UNACCEPTABLE with the amount she was paying! The staff was always in and out quickly, they refused to help her with dental hygiene, personal hygiene,and laundry! They took longer than 30 minutes at a time to answer the call light. They always had an excuse that they were short staffed; however, we would continue to see staff on their phones or talking in the halls. While at dinner we experienced seeing cafeteria staff get upset if they had a plate sent back from one of the residents. Personal property would continue to get lost or disappear! This was made aware to TANUM and to the social worker on many different occasions, still there wasn't any change in actions. My friend had an access port in her chest and was receiving a shower from one of their staff members. Before receiving the shower she had expressed multiple times to the staff member that it needed to be tapped before showering. The staff member THOUGHT they could perform the shower without listening and the port was pulled out!! This resulted in my friend being escorted to the hospital!!! THIS IS NOT ACCEPTABLE!! There wasn't any repermandation for this employee!! After being in the hospital for many weeks she asked why no one had called from UL, why no one cared to ask how she was doing, she was not upset at the staff member just disappointed and sad that they did not care to listen to her, and take a few seconds of their time to make sure this didn't happen! This was the last time my friend was able to come back to what she called HOME! She lost her life at the hospital a few weeks later and just wanted a phone call, or a check in! These people DO NOT CARE they are the reason why so many families hate to put their loved one in other people's care, and give assisted living homes a terrible name. We then received a bill of over $15,000.00 after her passing for a total of 10 days she was there, and not a sorry, get well card, or flowers was sent to her funeral!

E L

I buried a friend recently that I cared for 4 years. I gave her my time, care and friendship she gave me her trust. I advised her to relocate closer to her friends and I so that we could better assist her as we were her support group. The place I recommended was one that I believed was one of quality and great care. Instead my friend was greeted with a false sense of dignity. My friend was treated as a number to be routinely serviced with no regard for her small requests in her care regime and as a woman that held a college degree as a retired social worker her requests were within reason. My friend was hospitalized due to an incident that occurred in this establishment, the lack of concern that my friend and I experienced from this establishment and even after her death is sickening. I wish I would have addressed this earlier. No person deserves to be treated as a paycheck in their most desperate time of need. A phone call or a card would have been nice is what my friend told me in her last days.

Susan Morrison

Way too many con’s not enough pro’s.

Markie Gentry

The staff here is extremely polite and works well with the residents. Always going above and beyond to help each other meet the residents needs and wants. The facility has great amenities: a work out room, a spacious area for the residents to take safe outdoor walks, as well as a garden area to relax by and multiple lounge rooms to socialize or have a movie night with friends. Would definitely recommend this facility for your loved ones.