UW Medicine Primary Care at Ravenna

Jacquelyn Vail

I went in to urgent care Tuesday July 26th and because it was later afternoon approx 5PM I was not surprised to wait 1 1/2 hrs as reception predicted (they were very nice but she left the desk at 6-7PM) I was surprised that no one had identification among the care staff IE Doctor and Nurse. My problem was a swollen painful hand /wrist on my dominant Rt side which had persisted for 1 week. Exam was was uncomfortable but necessary. Doc suggested Xray - which i wanted - to assure that it was not broken. Rad Tech very nice; did her job efficiently; the whole business took until approx 730 PM then I returned to exam room. Then it seems that the nurse or CMA sort-of-forgot about me. By 8pm the Doc told me that she wanted a radiologist to read the films and that I should wear a splint in the meantime. The Nurse or CMA again spaced out and came back two times to fit my split (she forgot she had already done it once!) Then she said i was done, could go home and that "someone would call me with the radiology read the next day" I didn't have the her name nor the doctors name neither was wearing any ID. I was hesitant: no phone contact, no time estimation or who would call me. I thought this rather odd but i left. The next day Wednesday July 27th I waited for the entire day for that call. When it didn't come I called the UW Ravenna Clinic number from the website around 6PM-630PM and from the list of opinions (reception was closed) I chose "nurse" as it seemed the closest category to fill my needs. The other offerings of Billing and Appointments did not seem appropriate. When the "nurse "came on she was obviously angry with me. "Why was I calling on this line?" I tired to explain but she was not happy. After some wait she reported that "the films were read and SOMEONE would call me Wednesday eve at 8PM with the report" Well, again I waited I checked for VM and recent calls HX on my phone = nothing; so after 9PM I gave up. There was no one else to contact to sort this out and I wanted to know if my hand /wrist was broken. So today Thursday 28th I waited for several hours and then took my chances and called the UW Clinic walk in or urgent care number, it was not clear exactly which BUT SOMEONE picked up the phone! After a bit of wait, this person: nurse? receptionist? CNA read my clinic notes telling me that the films were negative. I thanked her and said I would NOT be visiting this clinic in the future based on my treatment. I believe that you should know that you have a major communication problem in this deportment. Waiting nearly 48hrs to get rad report was not good. Some one at your clinic must take responsibility to monitor communications, identify themselves and follow up with exact instructions on how to get report results. All your good works amount to nothing if you do not take care of and communicate with the patient. Yours truly Jacquelyn Vail

Caitlin Moe

Appointments are always booked out months and months away--way later than would even be clinically helpful. It's outrageous UW should be ashamed

Chiara Hicks

The worse medical centre! Took hours to see the doctor and the diagnosis was misleading. I went to the pharmacy where they “sent” the script for the medicine I need however they didn’t receive the script from the doctors. I’m extremely ill and the staff are so incompetent they still haven’t sent my script! Complete waste of time

징

Been here four times for my broken bone, never was I able to get an Xray even for times when I checked in with multiple people who have told me (representative, front desk office person, doctors) that they will have an Xray available. Go somewhere else if you need Xray The wait time is also never accurate; when u make an appointment at 5, expect that you will see doctorat 7 30.