Agency Repair

Jennifer Hanten

I was quoted $174 to do the maintenance on my Riccar and that they would rebuild the roller brush. That $174.00 was supposed to cover it all per Victor I even called my husband while standing there in front of Victor to tell him the news of $174.00 and the quoted 20 business days as they are quite behind. My husband said okay, Victor said they would be in touch. No problem I called to check on it on day 22 after not hearing from anyone and informed that they had to order the roller brush. No one called to tell me this update and now it was going to cost another $140+/- to fix it with a new roller brush and additional labor. I dropped it off on 9.12 and now I called again today 10.12 to check on it. Was told the manufacturer still had not shipped the part they ordered it would take another 3 weeks?!??! I was told someone should have called me to tell me this and no one has called. Needless to say I'm picking up my vacuum and taking it elsewhere.

Sara Beth Ford

Dropped off a vacuum on August 8. They charged $85 up front just to look at it. I called them at the end of August and they said they hadn't had a chance to look at it yet and to wait for an email. It's now October 1st with no word at all by email or phone. I doubt I'm getting the $85 back. That's on me for agreeing to pay up front with no service. Don't take your vacuum here.

G L J (Classic)

I came to get my carpet cleaner fixed the guy went straight to the problem and had me in and out in no time great customer service

Ben Samples

Gave great advice on how to repair my vacuum when it broke down. They also didn't try to upsale and repair it since it was likely more expensive than the vacuum was worth