Flagstar Bank

Category: Bank in Troy, Michigan

Address: 5151 Corporate Dr, Troy, MI 48098, USA

Phone: +18663723221

Opening hours

Sunday: Closed

Monday: 9AM–5PM

Tuesday: 9AM–5PM

Wednesday: 9AM–5PM

Thursday: 9AM–5PM

Friday: 9AM–6PM

Saturday: 9AM–1PM

Reviews

Jessica C

Oct 19, 2022

I wish I could rate -5 stars. I have unfortunately been changed to this company, things wre just fine until August. I had to switch insurance carriers due to them pulling out of Florida. I did so and my information was sent to Flagstar. I was notified right before a cat 4 hurricane was hitting that my insurance has not been paid. After calling customer service and being transfered a few times, inwas advised they had the new policy and yes it wasn't paid, well duh that's why I called. They said they will pay it that day or next and I asked for a confirmation email of such. Recieved email days later that ticket was closed and yaks completed. Move forward three weeks... I was again notified that my insurance was not paid. Now hurricane has ripped though the the state, filed insurance claim and come to find out it STILL HAS YET TO BE PAID. This is insane to me. I called again, bounced around and around and spoke to both escrow and insurance departments saying it has not been paid that there is an escrow error. Mind you I have been in escrow for over two years no issues. Insurance side cannot send the money due to this escrow error, which escrow claims is not an error. Insurance side called escrow side with me on the phone and we were speaking to an an agent then put on hold and transferred again! With an agent from insurance on the line she was just as confused as I. This is absolutely unacceptable and the worst customer service I have ever dealt with. I will be filing a claim witb the BBB here and their headquarter state. I am at risk of not only losing my insurance but my home and it's damaged. This is horrifying

Newton Carmona

Sep 22, 2022

Flagstar is the best bank I have work with fast and easy Nicholas A and Jessica F were absolutely fanatics.

Matthew Pivovitz

Sep 20, 2022

Avoid this bank at all costs

John Murphy

Sep 15, 2022

Sohayl did an amazing job for us when we bought our house that we now live in and now him and Many are at it again helping us through all of the steps for our line-o-credit. We are forever grateful for everything that has been done. John

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Questions & Answers

How do I set up direct deposit?

Flagstar Bank | Feb 6, 2022
Flagstar Bank | Feb 6, 2022

To set up direct deposit, complete and print our our Direct Deposit Form. Once you have completed the requested information, give the form to your company's payroll department. To establish direct deposit of your social security benefit, visit the social security direct deposit website. Funds can be direct deposited into your checking, savings, or money market account.

How do I sign up for online and mobile banking?

Flagstar Bank | Feb 6, 2022
Flagstar Bank | Feb 6, 2022

Online banking is available for personal checking, savings, certificates of deposit, money market accounts, and select loans. Business customers can access online banking for select accounts, too. Once you open an eligible account with us, you can sign up for online banking here. Next, use your smartphone to download Flagstar Mobile from Google Play or Apple’s App Store. Once it’s installed, use the same username and password that you use with online banking to log in.

How do I report a lost/stolen card?

Flagstar Bank | Feb 6, 2022
Flagstar Bank | Feb 6, 2022

Please contact Customer Service or log into your online account as soon as possible, and report that your card is lost or stolen. They will place an immediate restriction on the card so it cannot be used and order you a new card. ATM cards are also available at your local branch and can be issued and activated during your visit.

What are Flagstar's COVID protocals?

Flagstar Bank | Feb 6, 2022
Flagstar Bank | Feb 6, 2022

At Flagstar Bank, the health and well-being of our customers, employees, and communities is our top priority. Learn up-to-date COVID protocals and updates on our website.

Please, a while ago, I asked the fax number of the branch Flagstar Bank / Wells Fargo Bank 3902 S Clinton St Forth Wayne IN 46806 But my computer close the window and I loose it. Please, could you write it me again ? Thanks

Hector Quinones | Nov 4, 2019
Michael LaRue | Nov 4, 2019

Hello, We are not flagstar employees. Your best bet of getting that again would be to reach out to one of their customer service associates, or to whoever gave that to you in the first place.

How do I close my account at Flagstar Bank

Marcia Johnson | Nov 4, 2019
Michael LaRue | Nov 4, 2019

I would say your first step would be to speak to a banker in one of the branches. They can fill you in on the rest of the process in more detail than any of us would be able to give you.

Where do I send my tax forms.

James Semien | Nov 4, 2019
Amanda Hester | Nov 4, 2019

5151 corporate dr troy mi

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