Marriott Park Ridge

Taryn Colón

The only reason I am giving 2 stars is because it was not the worst place I have stayed. Room was somewhat clean and decent enough to spend the night. However the front desk needs help. We were greeted with "she will help you. " with in seconds a group of teen girls jumped in front of us and the other employee took us hesitantly. She lacked any hospitality training. When I asked if there was room service I was bluntly told "no" without additional information regarding the hotel, the restaurant or the bar on-site. As we entered the room, we immediately went to set up the pull out couch for our 10 year old son. Unfortunately there weren't any sheets or blankets available. I called the front desk and was told no problem, someone will be up shortly. No one showed up so my son slept with us. We also didn't have any bottled water! There were clear signs posted of quiet time at 10pm yet they allowed a bunch of preteen girls cause a ton of noise until almost midnight. After a terrible night sleep, we go to check out. The front desk clerk greeted us, put us to the side and checked in someone behind us and gave her 2 bottles of water. When she finally helped us, I was told you have a zero balance & have a nice day. I was not asked if I enjoyed our stay nor about the breakfast. Not even asked if I wanted a copy of the receipt! Looks like I will have to find another place to stay when visiting my family. Total disappointment.

Annette DiMuro

2.5 - 3 stars I had rented 3 rooms for my family. We did not use the pool or gym so I cannot comment on those areas. The grounds and location are beautiful. The customer service appeared to be short and borderline rude...not the usual customer service you would expect from hospitality industry even from a 3 star hotel which this one is rated. The rooms were nicely decorated but not the cleanest. The shower doors still had soap drips and water spots all the corners need to be cleaned. The vents were filled with dust. The beds were lumpy. No complimentary water, coffee/tea or breakfast and free standard breakfast ONLY for Titanium Marriott members. No access to computers unless you swipe a credit card.

Jeff

Beautiful property. Inside seemed to be well taken care of. We came for an event and had a great time. A few downsides were that the bathrooms were on the other side of the hotel from where the event room was. On my walk I noticed they served a buffet breakfast for $24 per person. That’s insanely high.

Nicole Reuter

We just went for a 2 night staycation over Presidents’ Day weekend and were disappointed to put it mildly. The hot tub was not working and that wasn’t disclosed prior. Indoor pool area was 🥶 and they kept saying they would have the temp turned up but never did. Brunch was overpriced at $24pp and the staff attitude was not what you would expect in hospitality. Overall left feeling underwhelmed, like we paid for half an experience and have no plans on ever returning.