Address: 2025 Guadalupe St #260, Austin, TX 78705, USA
Phone: +15127705819
Sunday: Closed
Monday: 9AM–5PM
Tuesday: 9AM–5PM
Wednesday: 9AM–5PM
Thursday: 9AM–5PM
Friday: 9AM–5PM
Saturday: Closed
OGPD
I took my computer to get diagnosed here and the service was impeccable
Ann Hickson
Jeramy was very helpful he was able to walk me through over the phone to fix my PC. Very grateful!
Jennifer Frasure
The best repair service. Quick, reasonable, worked with my schedule - thank you PC Genie!!
Claudia Gibson
3RD UPDATE 2021 - I see the response was to "stop leaving fake reviews" as this business was closed all of 2020 due to COVID. Another prime example of the current owner failing to even read the details. I clearly stated in caps that my second update was from 2017. I've had no contact with this business since 2017. I merely updated an old review to give my last contact. I have never posted a "fake review" and never will. The usual response when a customer has had less than great results is to apologize and offer to do better. I always review truthfully, good or bad. 2ND UPDATE 2017 - This business is no longer owned or run by Willie, who was fantastic. I had less than stellar results from them with the new owners, and no longer patronize PC Genie. Wish I knew where Willie went!! ORIGNIAL REVIEW: I took our virus-laden PC into PC Genie on Saturday and had it back in working order by Wednesday. It cost me all of $50 with the Saturday coupon on his website. The virus had completely disabled the computer and I had spent 7 hours trying to get rid of it to no avail. The guy I previously used charged me $65 and hour and did terrible work. PC Genie is great - highly recommended! **UPDATE*** Took the same computer back a year later when the power supply blew and my kids had messed up many OS files by accessing downloads with trojans. Willie put in a brand new power supply and reinstalled the OS while saving my valuable old document and photo files. He is really good, and a nice guy to boot! For about $100, I've extended the life of a 7 year old computer that many others would have trashed.
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Hello Jeramy. Usually it means the computer cant see the HDD it may be bad, or there is no OS installed, or the SATA and ACHI controllers may be disabled or misconfigured. If you can't get it working, just bring it in, and I will be happy to find the cause for you. Thanks, Have a great weekend
Hello Sir, Our diagnostic fee is 50 dollars. This fee is waived if you decide to precede with the needed repair. Thank you
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