The UPS Store

Alesa Grant

It's going to be hard to keep this review concise, because I have a LOT of praise for the remarkable crew at this store. Brief backstory: I called my nearest UPS Store about shipping a visiting friend's piece of highly sentimental framed art from Knoxville to her home in Portland, OR. The employee immediately instructed me to call the UPS Store in Bearden, and I'm so glad he did. When I called the Bearden store and described our need, I understood why I was referred to them. The gentleman who answered gave me fairly detailed information on how their store packs and ships fine art. So my friend and I loaded up the picture and drove across town to learn more. When we entered the shop, the guy I had talked with on the phone greeted us and handed us straight to Nathan. Nathan is clearly very experienced in shipping fragile valuables and took unbelievable care of my friend. He actually took her to the rear of the store to show her how he makes custom-sized boxes and packs the art. He even showed her exactly where the art would be stored overnight until it shipped out the next day. Who takes this level of care with customers in this day and age???? Well, NATHAN DOES!!!! After all his effort to explain his meticulous process, we felt so confident in Nathan's ability that we happily paid the price to have him handle the shipment. Today, on her birthday, my friend received the art in the same perfect condition as we left it at the store. We're both thrilled! HUGE thanks to Nathan and the entire crew. We are so impressed and grateful; and when I have an important shipment, I'll be back!!!

Mandy Menning

This place is staffed by the incompetent. Got there right at 8 (when they open) to drop off a package that I need a receipt for. The people stood at the desk refusing to come unlock the door and were motioning me to leave the package outside. Would not even come to talk to me, stood behind the desk giggling. I am not risking my package getting stolen. Waited around for about 10 minutes and they did the same to another lady. Hire better workers because this is absolutely ridiculous.

Austin Ledley

This store is my go-to for all shipping needs. They have always gone above and beyond to help me out. Nathan and all the other employees have always done right by me.

Taylor Prince

Very professional and helpful. Thanks!