Arizona Saddlery Of Rochester

Nicole Brady

Came in for a lead rope with a chain (I am on my way to move my horse and she does better getting into a trailer with a shank). I walked in just after 3pm and the man that was in the store told me he was closing (there are two banners stating they close at 5pm Sundays). He told me to go to one of the other locations and he was just so rude about the way he approached me. Ummmm I’ll just drive out of my way to a family farm and home where they have great customer service but thanks anyway. Arizona Saddlery used to be a great option to shop for those of us that live in the city, but the owners are always annoyed that you want to spend your money there. Horrible customer service. I will not return.

Paige Kloka

they have moccasins and I just bought a pair and there so comfortable!

autumn randazzo

Has awesome cowgirl boots!! Great store!

Andrea Goldie

My daughter and I were not greated for at least 5 min after entering the store. When the sales lady finally appeared, she greeted us warmly and asked our boot size. She then looked at our feet (in athletic shoes) and asked, somewhat rudely, if we were wearing socks (yes, we were both in "no show" socks.) My first thought (not verbalized) was they are charging $500+ for boots and they don't provide footies? She then disappeared. After browsing, I sought her out and found her back in the office (3 more groups entered the store and she was A-WOL.) I asked her why Arizona Saddlery in Birmingham was so much less expensive. My son's girlfriend, the day before, purchased adorable boots from the Birmingham store for $180.00. I also asked if each store was independently owned. She got up and walked to the boot selection and said her prices were so exorbitant because Rochester is a walkable shopping area. Shockingly, I replied, "Have you ever been to Birmingham? Really, have you been there? It is, in my opinion, a much higher end walkable shopping district." She then became agitated and said, "Why you being so aggressive with me? I don't need to take this." I looked at my teenaged daughter and calmly said, "We are leaving." We drove 30 minutes to visit the store and had every intention of purchasing 2 pairs of boots. With the store prices, she should have been far more accommodating and much less abrasive and rude. I will never enter that store again and will tell everyone I know about my experience.