DHL Express ServicePoint

Category: Shipping and mailing service in Philadelphia, Pennsylvania

Address: 550 Elmwood Ave, Philadelphia, PA 19079, USA

Phone: +18002255345

Opening hours

Sunday: Closed

Monday: 9AM–5PM

Tuesday: 9AM–5PM

Wednesday: 9AM–5PM

Thursday: 9AM–5PM

Friday: 9AM–5PM

Saturday: Closed

Reviews

Elegant Additions Inc.

Nov 3, 2022

DHL has proved how Hopeless they are- when they cannot deliver my commercial shipment. All I see from them is lies and deceit. No matter how many reminders I have sent them they just seem to NOT CARE. DHL sucks

Kenya Brown

Oct 25, 2022

I NEVER EVEN KNEW MY PACKAGE WAS OUT FOR DELIVERY LAST FRIDAY. NO COMMUNICATION. NO GOOD CUSTOMER SERVICE. NO PHONE SYSTEM.NO WAY TO EVEN KNOW WHERE MY PACKAGE IS. AND MEANWHILE I DONT EVEN HAVE MY PACKAGE BECAUSE THEY NEVER DELIVERED IT. BUT CLAIM THEY DID ATTEMPT TO DELIVER IT. NO ONE KNOCKED ON MY DOOR. SO WHERE IS MY PACKAGE??? THEY CLAIM THEY HAVE LIVE CHAT WHEN THEY DONT. THE PHONE SYSTEM IS HORRIBLE AND A WASTE OF TIME . I JUST WANT MY PACKAGE. WHERE IS IT DHL ? WHERE IS MY PACKAGE ?! THIS IS HORRIBLE. EVERYTHING ABOUT DHL IS HORRIBLE.

Alessandra Ferreira

Oct 17, 2022

Disappointed with the dhl Express service I have an order with them that was supposed to arrive on Friday the 14th. It's late and now it's stopped here in Philadelphia and they didn't deliver today. A disregard for customers.

Ghost Line

Aug 22, 2022

Good company

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Questions & Answers

How can I get answers from this warehouse on a delivery I was expecting last week and it says delivered but never even went to my house and please don’t say call customers service because I’ve tried that and they say they waiting on Your answer

Jesenia Torres | Nov 2, 2020
Tahmiya Ford-Bey | Jan 6, 2022

This company should be ashamed of their business practices. My package has been with them, 45 minutes away from me for 7 days. They apparently can't(more like won't)deliver it to me & won't allow me to pick it up there. They've had it on a truck for delivery 4 times to no avail, amid multiple excuses, from traffic, Xmas delays, & the driver saying my husband's suit couldn't fit in the truck. I offered to pay for overnight shipping from them to me(45mins away)& nothing. They said they can transfer it to a dhl servicepoint(which is where it is) in another town that is 54 minutes away from me & even further from where it is currently than my home address is. How do they stay in business?

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Does delivery by the end of the day mean by 5pm?? I don’t want to drive there and it arrives after the time I can pick it up.

Thom Bush | Nov 2, 2020
Molly Palovcak | Nov 2, 2020

it’s 7:02 pm and i still haven’t gotten my package is it going to come today? it said it was out for delivery and will be here by the the end of the day

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How much would cost to send 10 kg to deliver in Burkina Faso

Simon Kabore | Nov 3, 2019
Ken Wiltshire | Nov 3, 2019

I'm sorry I would have no idea. My suggestion would be call them or go to dhl.com

Can I pick up my package from this facility? Do I need to contact them to schedule a pick up?

Christine Onorato | Jun 5, 2022
Sharon Uche | Jun 5, 2022

I have never picked up,I always do drop off, but you can call them and ask

My package is showing "Arrived at DHL Delivery Facility WEST PHILADELPHIA - USA" but the estimated delivery is of next day but I need my stuff today due to some emergency. Can I go and pick it up from the facility today on sunday itself?

Vikas Gupta | Nov 2, 2021
nadir witherspoon | Nov 2, 2021

Not opened today mon - Friday

I see my package showing "At Delivery Facility West Philadelphia" and scheduled delivery 10/11/21. But, we need that stuff for this weekend. Can I go and pick up?

Vasudeva Saladi | Nov 2, 2021
Anthony Adderly | Nov 2, 2021

There is no west Philly location, the DHL facility is in Sharon Hill

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Plz any one tell me I receive only one parcel and ...other one I did not receive ???? And said we delivered is that possible?????? Plz any o e help me and I check da camera too

Preet Kaur | Nov 2, 2021
Tamisha Rodriguez | Nov 2, 2021

That happened to me before, so I went to dhl with my way bill number and told them it was never delivered so if the carrier still has it, u can place it for pickup. . Honestly I don't know y the system says delivered maybe it was a error..

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My package says on hold but it still says their going to deliver it before the end of the the day what does that mean?

Angel Graham | Nov 2, 2020
Salama | Nov 2, 2020

It's being held for inspection/scanning or it has missed its flight. Happened to me too. Don't worry

Hey what is shipment on hold means in details can you tell me please

Sanjay Kumar | Nov 2, 2020
H A | Nov 2, 2020

It means that is isn't ready to be delivered and hasn't received its final scan before delivery or marked as ready to pick up. My package was listed like that and I went to the location and picked it up. The DHL staff had to look for my package. And they found it. You could give that a try. Be patient because they are really under staffed and doing the best they can. If you work with them.....they will find your package.

hello,anybody there???

sajid waseem sadrah | Nov 2, 2020
Zhyiasworld | Nov 2, 2020

Here to help

If they not accepting pick ups today den why is my package still on hold !? Should I still go and pick it up!!

Majjeratiii - Topic | Nov 2, 2020
Derrick Powers | Nov 2, 2020

Yes but get there as soon as they open so you don't possibly miss it going out

Can I pick up a package at this location ?

Eric Mccoy | Nov 2, 2020
H A | Nov 2, 2020

Yes. Just bring your photo ID.

I was suppose to receive my package yesterday at the end of the day but later that day I’ve checked to the status now it’s on hold what does that even mean????

Kelly Mitchell | Nov 2, 2020
Lamel Young | Nov 2, 2020

Depends where its on hold. If its in your city just go pick it up. If its out of state / country ask the send to go see whats going on

How much cost to send chittagong,bangladesh (4 kg 18"/18" box)?

Rakib Sarkar | Nov 2, 2020
Wes Debardelaben | Nov 2, 2020

Why are you not smart enough to call them and ask them or go there. People like me that you see on here we don't work for DHL. People like me that you see on here we don't work for DHL

How much is the cost for 70lbs suitcase?

Adiatu Koroma | Nov 3, 2019
Evenson Joseph | Nov 3, 2019

I'm not in the customer service , so I don't know how much they charge for each pound. I'm sorry. However, you can call the office and they will let you know how much they will charge you...

I want to ship item to French. how does the process look like?

Mohammed Donzon Jr. | Nov 3, 2019
Wes Debardelaben | Nov 3, 2019

I have never shipped internatonal so I do not know. You should probably call DHL and asked them.

Do you open on saturday

Zainab Avegnon | Nov 3, 2019
Ray R. (Ray) | Nov 3, 2019

No. Just Monday thru Friday.

How much will it cost to send a 1kg parcel to Johannesburg in South Africa? And is it possible to make it a COD delivery?

Eshara Solanki | Nov 3, 2019
Rakib Sarkar | Nov 2, 2020

How much price to Bangladesh.chittagong

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Some body send to me my parcel from (Tanzania -Dar es salaam)but they didn't delivery in my house, since last friday. I live west philadelphia- Pennsylvania , where I suppose to go? Or any help, I real need help.

Navo Josephat | Nov 3, 2018
Harvey Mccloskey | Nov 3, 2018

Call customer service at 1800-calldhl or go to service center at 7600 Holstein

How many day intervals to send an iPhone x from Allentown Pennsylvania USA to okoko, Lagos Nigeria

Henry Okolocha | Nov 3, 2018
Berikisu Quardey | Nov 3, 2018

Mine took 4,days from philadelphia to Accra.

will they pick up the package or do I have to take it to dhl?

Jorge Cruz | Nov 3, 2018
Robert Buckalew | Nov 3, 2018

Whatever you want. Just call the 800 # it's cheaper to bring it to the building

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How much would a delivery be to the Dominican republic

Jorge Cruz | Nov 3, 2018
Robert Buckalew | Nov 3, 2018

Depends on the size and the weight

What's the cost to ship 9 paper to Jamaica from here in the USA

Lisa McLean | Nov 3, 2018
Joseph Moreno | Nov 3, 2018

Always around $80.00

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Does DHL have an office at Philadelphia International Airport?

hughlyn thompson | Nov 3, 2017
Joseph Moreno | Nov 3, 2018

7600 Holstein Ave

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What time of the end of day did they deliver

aisha mustafa | Nov 3, 2017
Dave Cheng | Nov 3, 2017

10am to 9pm

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